Functional Consultant
10 hours ago
12 Month Contract
Perth Hybrid
$Daily Rate
Responsibilities
- Requirements Gathering:
Engage with stakeholders to capture and document business processes, needs, and objectives for the CRM deployment. - Solution Design:
Translate business requirements into functional specifications, leveraging Dynamics 365 CE capabilities (Sales, Customer Service, Marketing modules). - Configuration Oversight:
Guide configuration of entities, forms, views, workflows, and business process flows to meet business objectives. - Azure Integration Coordination:
Work with technical teams to ensure smooth deployment of Dynamics CRM into Azure, including security, authentication, and environment setup. - User Engagement:
Conduct workshops, demonstrations, and UAT sessions to ensure user adoption and satisfaction. - Documentation:
Produce clear functional documentation, process maps, and training materials. - Stakeholder Management:
Act as the liaison between business users, technical teams, and project management.
Required Skills & Experience
- Proven experience as a
Functional Consultant
in
Microsoft Dynamics 365 CE / CRM
implementations. - Strong understanding of CRM modules: Sales, Service, Marketing.
- Experience delivering CRM projects into
Azure environments
. - Excellent skills in requirements gathering, process mapping, and solution design.
- Familiarity with
Power Platform
(PowerApps, Power Automate) for extending CRM functionality. - Strong communication and stakeholder engagement skills.
- Ability to work effectively in a remote, global team environment.
Nice-to-Have Skills
- Experience with Azure AD, Microsoft 365 integration (SharePoint, Teams).
- Knowledge of data migration processes into Dynamics CRM.
- Exposure to governance and compliance considerations in cloud-hosted CRM deployments.
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