POSITION OPEN: Clinical Receptionist

Hopscotch & Harmony is a well-established and respected multi-award winning private practice that has a strong focus on child and adolescent mental health and neurodiversity-affirming assessments.

We are looking for motivated and passionate psychologists who would like to further their career in our collaborative, client-centred child and adolescent private practice at our Werribee practice in Melbourne's west and Belmont in Geelong.

We pride ourselves in being a warm, friendly practice, and we welcome driven, passionate psychologists who enjoy a supportive team environment.

We offer full-time or part-time employment if your priority is stability and leave entitlements, and we offer contracting agreements for psychologists if you prefer autonomy and independence.

POSITION OPEN: Clinical Receptionist - January start - Geelong

We're seeking an experienced Clinical Receptionist to join our Client Relationships Team at our psychology practice.

We have a position commencing in January for 30-38 hours per week.

This role offers variety and the opportunity to make a meaningful difference in the lives of our clients.

About the Role

This role is focused on providing high level reception and administration support to clinicians and clients.

About You

You'll enjoy a fast-paced, client-centred environment and enjoy solving problems while being part of a supportive team. You're tech-savvy, adaptable, and passionate about delivering exceptional service.

Key Selection Criteria:

• Previous experience in an allied health, medical, or general practice reception.
• Strong communication and customer service skills with a friendly, empathetic demeanour.
• Proficiency in allied health/medical practice software and cloud-based systems.
• Exceptional organisational skills and the ability to multitask effectively.
• A proactive problem-solver with a can-do attitude.
• Reliable, punctual, and adaptable to the needs of the clinic.

This position's primary focus is to provide an excellent experience for our clients, their families and our referring partners. The goal for this position is to take ownership of client (and prospective client) enquiries, bookings, and issues and follow problems through to resolution with the intention of increasing satisfaction and loyalty.

The Clinical Receptionist is the face of our organisation and represents the practice on a very personal level. They work closely with other key members of the team.

This is an ideal opportunity for an experienced and warm individual looking for a new role in a friendly and supportive work environment.

Join us in making a meaningful impact on the lives of our clients. We look forward to welcoming you to our team

Why a career with Hopscotch & Harmony Psychology?

You can be confident that you are joining a friendly, supportive and well-established practice with strong leadership.

Our team members are so dedicated to making Hopscotch & Harmony an exceptional, innovative practice that we have been awarded Wyndham Council's best service based business three times, and have been a finalist in the Australian Allied Health Awards for Excellence in Paediatric Practice. Furthermore, our Director, Jessica Cleary won the 2022 Allied Health Awards Australian Psychologist of the Year and was a recipient of the 2022 Allied Health Leadership and Management Excellence award.

We hire for cultural fit and especially employ psychologists who are committed to our company values of Belonging, Integrity and Courage.

What we've learned over the years...

Although our team members bring their unique selves to their jobs, over the years we have found that our thriving, most satisfied psychologists have the following traits in common:

• A can-do attitude
• Resilient
• Demonstrates initiative... but knows their limits
• not perfectionistic (we'll help you with that)
• Curious and interested in learning new ideas
• Self-aware and reflective
• Comfortable communicating with a range of people
• Confidence to work independently
• Comfortable with technology
• Is invigorated by their client work