Senior Advisor Diverse Communications

Senior Advisor Diverse Communications

Clerk Grade:
9/10

Annual Salary Range:
$129,464 - $142,665 plus superannuation

Employment Type:
Ongoing, Full-time

Location:
McKell Building , Haymarket / Hybrid

Help shape inclusive communication across NSW Government

• Support NSW Government agencies to connect with the diverse communities of NSW in culturally respectful and accessible ways
• Generate ideas and lead projects to turn them into a reality
• Support NSW Government policy objectives
• Join a supportive, purpose driven team that values wellbeing and career development

Are you a strategic advisor with a deep understanding of diverse communities and a passion for helping others communicate effectively and respectfully? Join us in supporting NSW Government agencies to deliver communications that truly connect with multicultural, Aboriginal and other diverse audiences.

About the team

The NSW Government Brand, Advertising and Engagement team at the Department of Customer Service leads, delivers and reviews all-of-government brand, engagement and advertising strategies, policies, programs and services to meet government objectives and priorities.

The Communications Policy & Education team supports this objective by providing clear All-of-Government advertising and engagement policy, guidance and training to build capability and best practice. Key focus areas include NSW Government Advertising Act 2011, Multicultural and Aboriginal Advertising Policy, engagement with multicultural & Aboriginal communities, digital and social advertising, communications with people with a disability.

As the Senior Advisor, Diverse Communications, you'll be responsible for programs of work that support this objective, with a specific focus on effectively reaching diverse communities.

In this role you will:

• Support government agencies to deliver inclusive, culturally responsive communications across Paid, Earned, Shared and Owned (PESO) channels.
• Provide expert advice and practical guidance to help agencies meet policy objectives and engage meaningfully with diverse communities.
• Collaborate with stakeholders across government, industry and community to build capability and drive best practice.
• Use data and insights to inform strategy, improve outcomes, and support continuous improvement.
• Contribute to systems, tools and resources that help agencies evaluate and strengthen their communications.

What we're looking for:

• A strategic thinker who can influence and support others in a complex, multi-stakeholder environment
• A passionate advocate for inclusive communication, with a strong understanding of the needs of multicultural, Aboriginal and other diverse communities.
• A skilled collaborator with experience working across government, community and media sectors
• Deep knowledge of NSW's diverse communications landscape, including effective segmentation and targeting strategies.
• Strong analytical skills and the ability to translate insights into practical, actionable advice

Why join us?

• Be part of a collaborative, supportive team that values wellbeing and career development.
• Work on high-impact initiatives that shape how government connects with the people it serves.
• Help build a more inclusive NSW through strategic, respectful and effective communications.

What we need from you:

Please submit an up-to-date resume and a cover letter outlining how your skills and experience align with the role.

Please note that candidates invited to interview will be required to complete additional assessments

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 24 November 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process