Assistant Manager

• Build a career in one of Australia's most desirable locations
• Enjoy the support of colleagues from around the country
• Competitive salary

About Us:

YHA Australia is a profit for-purpose, membership-based organisation, providing curious travellers with low cost, quality short-stay accommodation. For over 80 years we have owned and operated a diverse range of properties across Australia. YHA Australia is a proud member of Hostelling International - a network of more than 2,500+ hostels across 57 destinations that share the mission of making travel more sustainable & accessible.

Our property team are hosts, guides, and most importantly, local mates who help connect our guests to destinations, cultures and experiences. This ensures that you feel part of the local community but also allows you to be a part of an innovative, evolving business and enjoy the professional support of a nation-wide network of properties and a corporate support office.

We are working towards being a sustainable, certified and Eco tourism organisation with many of our properties currently holding approved status.

We have an exciting opportunity for an Assistant Manager – (working across our Byron properties) to join our team on a full-time basis. With a combined team of around 40 staff across two sites, pools, kitchens and multiple chill spaces.

The Role:

As Assistant Manager you will join and lead a passionate team of service ambassadors to support the day-to-day operations of the properties. Reporting to the Property Manager, you will benefit from a corporate support office and a dedicated, approachable leadership team.

This is a hands-on role where you will support Shift Managers, Housekeeping, overnight staff, Reception, Food and Beverage and Maintenance team members to provide a safe, fun experience for our team and guests alike. As a leader, you will utilise your previous experience to guide, mentor and develop the team to empower them and foster their own career development. This is an opportunity to influence an environment that embodies professionalism whilst maintaining the work life balance.

Responsibilities Include:

• Responsibility for the day-to-day leadership and supervision of teams working across all departments
• Maintaining complete knowledge of all software operating systems
• Committing to ensuring SOP's are adhered to and safety is paramount for all staff and guests
• Comprehensive understanding of rostering and cost controls across the business
• Inspiring a work culture of care, encouraging genuine connections with guests and teammates
• Handling guest queries and complaints with professionalism and a hospitable manner
• Develop and implement appropriate and innovative initiatives and revenue opportunities
• Proactively create and trial new guest initiatives and activities

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals

This role will ideally suit a Northern Rivers resident or long tern visa holder that is looking for a stable and challenging role, where you can have fun, think differently, work together and put our guests first.