Phone Reception customer service

2 weeks ago

Sunshine Coast, Australia Pitchers Hospitality Supplies Full time $45,000 - $65,000 per year

About the role

Join the dynamic team at Pitchers Hospitality Supplies' as a full-time Phone Reception customer service representative based on the Sunshine Coast, QLD. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional customer service and administrative support to ensure their queries are resolved efficiently and effectively.

What you'll be doing

  • Answering and managing incoming phone calls in a friendly and professional manner
  • Directing calls to the appropriate departments or team members
  • Providing accurate information and assistance to customers on a range of enquiries
  • Maintaining detailed records and updating customer information in the database
  • Assisting with administrative tasks such as data entry, scheduling, and filing
  • Contributing to a positive and collaborative team environment

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
  • Strong attention to detail and the ability to multitask effectively
  • Proficient in using Microsoft Office suite and customer relationship management (CRM) software
  • Previous experience in a customer service or administrative role, preferably in the hospitality industry
  • A positive, friendly, and professional attitude
  • Strong problem-solving and decision-making skills

What we offer

At Pitchers Hospitality Supplies', we are committed to providing a supportive and inclusive work environment that empowers our employees to thrive. We offer a range of benefits, including:

- Competitive salary and generous employee discounts

- Opportunities for career development and training

- Flexible work arrangements to promote work-life balance

- A collaborative and friendly team culture

About us

Pitchers Hospitality Supplies' is a leading provider of high-quality hospitality supplies and equipment. With almost 50 years of industry experience, we pride ourselves on our exceptional customer service and commitment to supporting the growth and success of hospitality businesses.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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