Field Service Technician

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

Our well-known portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Powerade, Billsons and Grinders Coffee. 

The Role

Are you a hands-on technician with a passion for keeping equipment running at its best?

We're seeking a Field Service Technician to be based in the Western part of Melbourne, and play a crucial role in servicing, repairing, and maintaining beverage equipment at our customers' sites.

In this role you'll work with a range of equipment including Glass Door Merchandisers, Air Curtain Coolers, Fountain Dispensing Equipment, Vending Machines, Frozen Beverage Machines, and Coffee Machines.

Once you have completed on the job training and are deem competent, you will work as part of a field service team ensuring that our equipment operates efficiently, safely, and reliably.

You'll also be expected to embody our company values, consistently demonstrate safe behaviours, and support our ongoing commitment to quality and customer satisfaction.

A typical day would look like, but not be limited to:

• Participating in regular safety toolbox talks and uphold a strong safety culture.
• Installing, maintaining, and repairing beverage equipment at customer sites.
• Troubleshooting mechanical, refrigeration, electrical, and software issues efficiently.
• Delivering technical support and training to customers.
• Maintaining accurate service documentation and reports.
• Complying with OHS regulations and company policies.
• Participating in workplace inspections and audits.
• Managing service parts inventory and handle tools responsibly.
• Travelling to various customer locations, sometimes at short notice.
• Joining a rotating 7 day a week roster shift patten including weekend and on-call.
• Communicating professionally and build lasting customer relationships.
• Staying up to date with equipment and technology advancements.

About You

We are looking for a proactive and initiative driven new team member who also possesses the following attributes:

• Electrical or Refrigeration background preferred but not essential.
• Strong troubleshooting and diagnostic skills.
• Clear and confident communicator across all levels.
• Excellent time management and organisation skills.
• Strong focus on safety and quality.
• Ability to build effective relationships with both internal and external stakeholders.
• Driven by continuous improvement and a proactive mindset.

Why choose us for your next role?

• Be part of a company that values safety, respect, and teamwork.
• Work independently with the backing of a supportive team.
• Develop your skills with access to ongoing training and technology updates.
• Opportunity to work with industry-leading equipment and clients.

 You will also be rewarded with:

• An attractive salary package
• A generous performance related incentive scheme with multiplier (subject to eligibility)
• Employee Share Purchase program
• Attractive leave package including paid parental leave and purchase leave options.
• Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Grinders Coffee and more).
• Wellbeing and health benefits that include: a fitness passport, free access for you and family to the employee assistance program (and counselling services), and discounts with customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.

At CCEP we are committed to creating a great place to work, where people can grow, be happy and be well in a safe, open, diverse and inclusive workplace. We're investing to make sure our people have the tools and capabilities needed to succeed. And we hope you want to be part of that.

 Applications close on Friday 28th November, 2025

**Please be aware: ** This job posting may close earlier than the advertised date if we receive a strong pool of candidates. We recommend submitting your application as soon as possible 

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It's important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.

Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.

This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical check, background checks, dependent on role.