Concierge Attendant

About Us

In November 2021, Qualitas and GURNER Group joined forces to create GQ, a cutting-edge build-to-rent platform. This venture combines the expertise of two leading Australian companies, each bringing skills across investment origination, building design, fund management, capital raising, development, marketing, property management, and building operations.

At GQ, our mission is to deliver extraordinary developments in prime urban locations, offering world-class services rooted in high demand and exceptional supply. We seamlessly integrate proven design, best-in-class amenities, and unparalleled customer service honed from years of experience in build-to-sell, now tailored for the unique opportunities in the leasing market.

Our vision goes beyond simply creating residences; it's about crafting spaces that inspire, uplift, and enrich daily life. We believe everyone deserves a place that evokes inspiration and energy, and we are committed to setting a new benchmark for opulent, service-oriented living in Australia's build-to-rent landscape.

This is a full time position.

The Position

As a Residential Concierge at St Moritz, you will be at the forefront of providing premium concierge services to our residents, ensuring their living experience is unparalleled. This role is pivotal in creating a welcoming, supportive, and vibrant community atmosphere. Working under the guidance of the Concierge Supervisor, you will contribute to the seamless operation of high-end amenity areas, contributing to the overall satisfaction and retention of our community members.

Key Responsibilities

As a Residential Concierge , your responsibilities include but are not limited to;

• Provide high-quality concierge services, ensuring resident requests are met with efficiency and a high standard of customer service.
• Assist in the management of amenity areas, ensuring they are well-maintained and provide an exceptional experience for all residents.
• Participate in the planning and execution of community events and activities, fostering a sense of belonging and community spirit among residents.
• Utilise YARDI concierge service management system to handle requests, bookings, and feedback, contributing to the efficient operation of concierge services.
• Work closely with the Concierge Supervisor and Property Management Team to enhance tenant satisfaction and adhere to our luxury living standards.
• Enhancing tenant satisfaction through excellent customer service and proactive communication.
• Resetting the property and amenity for the following day including general tidying of public areas

The Successful Candidate

To be successful in this role, the ideal candidate will possess the following attributes and experience:

• A passion for delivering exceptional customer service and a proven track record in a customer-facing role, preferably in hospitality, hotels, or high-end residential settings
• Exceptional communication skills, with the ability to interact positively and effectively with residents and team members.
• Ability to work autonomously and collaboratively within a team, supporting the Concierge Supervisor and contributing to a positive work environment.
• Vibrant and optimistic, with the capability to adapt to challenges and maintain a positive, solution-focused approach.
• Highly organised with attention to detail, ensuring all resident requests and concierge services are managed efficiently.

If this sounds like the opportunity for you, please apply now