Service Advisor

Service Advisor

A fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Cricks Highway team and deliver an exceptional customer service experience.

We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry

Cricks Highway is a high-performing service department that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

This role offers:

• Work Monday to Friday with just one Saturday per month. (Paid overtime)
• Attractive remuneration package with the opportunity to maximise earning potential with an industry-leading commission structure.
• Staff and family benefits, including discounts on vehicles, finance, and servicing, discounted health insurance, and access to our Employee Assistance Program.
• A friendly culture and supportive working environment.
• Extensive training and development opportunities.
• Joining a national company with a clear and defined career path for those who want to progress to the next level.

Responsibilities will include:

• Greeting and serving customers for the service department.
• Advising customers on vehicle updates regarding repairs or servicing.
• Following manufacturer and dealership warranty policies effectively and efficiently.
• Coordinating daily service appointments.
• Meeting individual and team targets.
• Managing customer expectations.
• Ensuring customer satisfaction through excellent customer service.
• Preparing for next-day appointments.
• Booking customer vehicle services via email, phone, or face-to-face.
• Preparing Repair Orders and Job Sheets for workshop execution.
• Promptly invoicing customers.
• Effectively addressing customer concerns.

Specific skills required:

• Consistently creating a memorable customer experience.
• Explaining the value of vehicle services and repairs.
• Working cooperatively in a team environment.
• Genuine care for external and internal customers.
• Exceptional organizational skills with strong time management.
• Previous experience using Era Power DMS (highly regarded).
• Previous experience using Xtime booking system (highly regarded).
• Subaru, Kia and SsangYong brand experience (highly regarded).
• Ability to communicate with internal stakeholders.
• Current driver's license is mandatory.

Essential criteria:

• A passion for the automotive industry and the brand.
• Ability to logically solve problems.
• Strong attention to detail and communication skills.
• High level of personal presentation.
• Strong computer skills and effective use of dealership DMS (EraPower).
• Commitment to achieving high levels of customer satisfaction.

If you've been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now

Cricks Highway is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

At Autopact Group, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.