Child Wellbeing Intake and Assessment Practitioner

• Newly created full time role to provide support due to internal progression
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 6 - $112,304.77

About The Role

As a Child Wellbeing Intake and Assessment Practitioner, you'll be the first person families meet when they reach out for help - whether they're facing family violence, complex challenges, or just need support. You'll listen, assess, and guide people towards the right services, making sure they feel heard and supported from the very start.

You'll work alongside a dedicated, multidisciplinary team, sharing insights and collaborating to find the best outcomes for each family. This role can be based at any of our Orange Door locations; Bentleigh, Frankston, or Hastings. This is a full-time role, contracted until June 2026, offering you the chance to make a real impact and be part of an integrated service approach.

Key Responsibilities

• Conduct screening, triage, assessment, crisis response, and service planning for families and children, using contemporary risk assessment tools
• Work collaboratively within the Orange Door multidisciplinary team to identify and prioritise risk, and deliver integrated support
• Identify when a Central Information Point (CIP) request is required
• Apply for brokerage on behalf of clients in accordance with Brokerage Guidelines
• Provide services via phone, in-person, and outreach, ensuring accurate client records (CRM) and compliance with Family Violence Information Sharing Scheme (FVISS)
• Refer clients to specialist practitioners or services as needed
• Participate in training, supervision, and contribute to continuous improvement of service delivery

About you

• Hold a relevant tertiary qualification in Social Work, Psychology, or a related discipline
• Demonstrated knowledge or experience within Women and Children's Family Violence Services, Integrated Family Services, Men's Referral Services, DHHS Child Protection and/or Aboriginal Community Service Organisations
• Demonstrated knowledge and understanding of the diverse range of referral and support options available to women and children who have experienced family violence, vulnerable families presenting with complex needs and perpetrators of family violence
• Demonstrated knowledge of Best Interest Principles and cultural safety requirements, and can develop action plans with clients
• You are committed to inclusive, client-centred practice and continuous professional development

Family Violence Minimum Mandatory Qualifications under Recommendation 209

As per the minimum mandatory qualifications requirements via

All candidates wishing to apply for this role must be able to demonstrate that they:

1. are considered EXEMPT under the policy OR
2. hold a Bachelor of Social Work or other equivalent qualification OR
3. have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements. OR
4. hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways

Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don't hesitate to contact to discuss this further.

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.

Applications are considered as they are received. APPLICATIONS CLOSE: 26th October 2025

To view the position description click please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.