Divisional Officer

About your new role

We are seeking proactive and highly organised Divisional Officers to provide support to our Gold Coast Councillors at Division 12 Broadbeach and Division 13 Palm Beach. This role is central to the effective operation of the Councillor's Divisional Office and contributes directly to the delivery of high-quality services for residents, businesses and community groups.

You will provide executive-level administrative support, assist with newsletters and social media channels, deliver local engagement activities and assist with community-focused projects. This is a dynamic generalist role suited to someone who enjoys variety, works well autonomously, and thrives in a fast-paced, community-focused environment.

Working within a high-performing team of two, you will bring a collaborative, adaptable and solutions-focused approach to your daily responsibilities.

Divisional Officer positions are aligned to the local government election cycle, with the possibility of extension.

We may require our divisional officers to relocate to other City locations as needed to meet demand and operational requirements

Key Responsibilities

•    Provide proactive executive and administrative support, including diary coordination, prioritising commitments, preparing briefing materials and managing office systems.

•    Act as a point of contact for residents, businesses and stakeholders, triaging enquiries and ensuring timely follow-up and resolution.

•    Draft, review and coordinate high-quality correspondence, newsletters, social media content and other community communications.

•    Support the delivery of local engagement activities, community events and community-focused projects in collaboration with stakeholders.

•    Maintain organised stakeholder, project and communication records, ensuring accurate tracking, reporting and information flow.

•    Provide flexible support for additional Divisional Office duties and emerging priorities as directed by the Councillor.

We're looking for people who have:

Ideally, you will bring:

•    Strong interpersonal skills and a professional, approachable manner when engaging with residents, businesses, community organisations and internal stakeholders.

•    Excellent written and verbal communication skills, with the ability to draft high-quality correspondence, community updates, newsletters and social media content.

•    High-level organisational skills, with the capability to manage competing priorities, coordinate workflows and maintain accurate records in a fast-paced environment.

•    Experience in administration, executive support, communications, community engagement or a related field, with confidence working both autonomously and as part of a small team.

•    Proficiency with digital tools such as Microsoft Office, and the ability to learn or use platforms such as Canva, Adobe Creative Suite and SurveyMonkey.

•    Sound judgement, discretion and a solutions-focused mindset to support the effective operation of the Divisional Office.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) advising of your preference for part-time or casual positions, and outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.00pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.