Fortitude Valley Showroom opening June 2025

Our Fortitude Valley Showroom will be the newest addition to our 10 Showroom locations across Australia, and we're seeking an experienced, passionate, highly service-oriented and helpful concierge to be part of our team. This is a unique opportunity to offer front-of-house support role ensuring a seamless and elevated experience for brides, families, and guests of our newest showroom location.

At Luv Bridal, we proudly offer a wide and inclusive range of elegant gowns (sizes 2–28) from renowned Australian and international designers. Our team is made up of high-performing, emotionally intelligent stylists who are more than salespeople, they are trusted guides in one of life's most meaningful moments.

• Full Bridal Training & continuous development opportunities

• Celebration of achievements through our Annual Retail Awards

The showroom concierge plays a critical role in providing exceptional customer service to our brides and their entourage. As the face of the store, the concierge is responsible for creating a warm and welcoming environment for all customers, ensuring that their experience is both enjoyable and stress-free. While also managing our booking system and being a point of contact throughout the whole Luv Bridal Journey. This role is a mix of customer service and administration.

Role & Responsibilities

• Greet customers and provide a warm and welcoming experience.

• Manage customer appointments and ensure that customers are seen promptly.

• Build relationships with customers to understand their individual needs and provide personalized recommendations either in person, email or phone.

• Pre-consulting the brides before their appointment.

• Assist customers in selecting the perfect bridal gown and accessories.

• Coordinate with the bridal stylists to ensure seamless customer service.

• Prospect brides after their appointment.

• Administration tasks.

• Maintain an organized and clean store environment.

• Participate in training and development opportunities to continuously improve customer service skills and product knowledge.

Working Hours:

• Part Time 25-30 Hours a week

• Available to work Wednesday – Saturday

Experience & Skills

• Exceptional customer service

• Have at least 2 years experience in a similar position

• Administrative background highly regarded

• Strong written and verbal communication skills

• Strong Computer skills

• High performing attitude with a team spirit

• Previous fashion / bridal experience an advantage but not necessary.

If you believe you have the right skills and want a rewarding career in the bridal industry, we want to hear from you

Please note that only candidates selected for interview will be contacted.