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Account Manager

2 weeks ago

Canberra, ACT, Australia On Demand HR Recruitment Full time

Canberra, Australia Posted on 30/05/2025

Digital61 is a trusted Australian-owned IT Managed Services and Professional Services provider, delivering technology solutions that are secure, reliable, and aligned with our clients' strategic priorities. With a deep specialization in the Federal Government sector, we work at the intersection of innovation, security, and performance-helping agencies deliver better outcomes through tailored IT services.

Our Canberra-based team supports some of Australia's most critical digital infrastructure, offering a full range of services across cloud, cyber security, IT operations, and strategic advisory. Our mission is simple: to be the Provider of Choice for government clients who value accountability, expertise, and long-term partnerships.

About the Role

We are currently looking for an experienced Account Manager - Federal Government to join our Canberra-based team and take ownership of key government accounts.

Key duties will include:

  • Acting as the primary relationship manager for assigned Federal Government clients, ensuring a responsive and solutions-focused experience
  • Working closely with delivery teams to oversee service outcomes, escalate concerns, and ensure contract deliverables are met or exceeded
  • Leading regular account reviews, performance reporting, and renewal processes to support commercial alignment and long-term client retention
  • Collaborating with internal stakeholders to identify and shape growth opportunities within accounts, including up-selling and cross-selling service offerings
  • Advising clients on emerging technologies, service trends, and improvements, in alignment with their strategic goals
  • Maintaining a detailed understanding of each client's operational environment, organizational drivers, and procurement processes
  • Contributing to internal planning, strategy sessions, and initiatives aimed at strengthening client satisfaction and digital transformation outcomes

This is a client-facing, delivery-aware role suited to a strategic thinker who enjoys building trusted relationships and navigating the complexity of Federal Government environments.

Requirements

We are seeking a candidate who:

  • Has proven experience in Account Management, ideally within IT Managed Services, Systems Integration, or Professional Services
  • Has a deep understanding of Federal Government procurement processes, culture, and stakeholder management
  • Demonstrates strong interpersonal and communication skills, with the ability to manage high-stakes conversations and foster credibility
  • Has a track record of overseeing complex accounts and delivering commercial and operational outcomes
  • Is proactive, organized, and able to align delivery teams with evolving client expectations
  • Holds a Baseline Security Clearance, or has the ability to obtain one
  • Works with a high-performing, client-focused team in the nation's capital
  • Contributes to projects that have real impact across Federal Government
  • Values a flexible work culture that rewards outcomes, not just hours
  • Works for a company that values integrity, partnership, and growth

To apply, click "Apply Now". If you have questions regarding the role, please email