Store Manager

Overview lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to create a healthier, thriving future with an equitable, inclusive and growth-focused environment for our people.
Job Summary Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition strategy, ongoing people development and growth within their community.
Responsibilities Leadership and People Management
Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
Manage the store's hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth.
Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
Plan and prepare team member schedules according to labour requirements, availability, and budget considerations.
Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.
Guest Experience And Community
Support team members to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions.
Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
Address emergent issues, including guest escalations and emergency requests.
Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
Establish and maintain local relationships with ambassadors and external partners by identifying, selecting, training, and facilitating relationship building with guests and team.
Working With Others
Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Collaborate with in-store team members to ensure optimal guest experience that values guests' time and supports store operations.
Operations
Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labour (including recruiting and training/development).
Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Budget Responsibility
Accountable for controllable budget; labor hours; annual sales plan target.
People Management
Leadership role directly responsible for all store employees (may delegate some aspects of management).
Qualifications Eligibility
Legally eligible to work in the jurisdiction of the store to which you are assigned, or willing to work abroad if necessary.
Availability
Willing to work a flexible schedule.
Other Willingness Requirements
Willing to work as part of a team and also complete work independently or alone.
Willing to move through a store for most of a shift to help guests and accomplish work.
Experience
1 year people management experience.
Job Assets (nice to have)
Education: High School or Secondary School diploma or equivalent.
Education: Bachelor's degree or equivalent.
Experience: 2 years retail or sales management experience.
Benefits Beyond The Paycheck (Benefits & Perks): At lululemon, we care for and invest in the whole person. Our total rewards program supports you in achieving goals, including competitive base pay, team-based bonus, paid time off, generous employee discounts, fitness/yoga classes, parenthood top up, and development programs. Availability of benefits may vary by location and employment type and may have eligibility requirements. The Company reserves the right to modify these benefits at any time.
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