Senior Support Engineer

2 weeks ago

Haymarket, New South Wales, Australia Cuscal Limited Full time
6 days ago Be among the first 25 applicants
Forward with Cuscal
At Cuscal, we're not just shaping the future of payments - we're pioneering it. From launching Australia's first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we've spent over 59 years building solutions that millions of Australians rely on every day.
Company Description
Forward with Cuscal
At Cuscal, we're not just shaping the future of payments - we're pioneering it. From launching Australia's first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we've spent over 59 years building solutions that millions of Australians rely on every day.
Now, we're preparing for what's next, and we want you to be part of it.
Join us as a Senior Support Engineer in our Payments Banking System team and help us deliver ground-breaking solutions that push the boundaries of what's possible.
Job Description
Your Opportunity
We're looking for a Senior Support Engineer to join our Payments domain.
In this role, you'll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users.
You'll also make an impact by:
Leading the operational lifecycle, including complex incident, change, and problem management. Leading efforts in mentoring engineers and ensuring high-quality operational delivery.Proactively monitoring and optimising system performance, swiftly responding to incidents, leading root cause analyses, and implementing long-term solutions to prevent recurrence. Continuously striving to minimise service disruption and maximise uptime.
Providing 24 x 7 rostered on-call support where required by management.
Delivering advanced expertise and strategic input into operational design, process optimisation, and best practices. Driving efforts to enhance operational scalability, long-term stability, and overall efficiency.
Ensuring appropriate user access and service requests are actioned to agreed standards, while identifying opportunities to streamline processes and improve service levels.
Maintaining and improving operational documentation, including configuration details, processes, and best practices. Promoting a culture of continuous improvement and knowledge sharing within the team.
Contributing to the organisation's mission of delivering resilient, high-performing technology services to its customers, while actively embracing the DevOps philosophy of continuous improvement, agility, and innovation.
Qualifications
What you'll bring
To succeed in this role, you'll have:
5 years of experience as a Support Engineer or in a similar role
Experience operating within the ITIL framework
Experience in scripting languages such as Bash, PowerShell, or Python for automating support tasks
Solid understanding of databases (SQL, NoSQL) and ability to write queries
Experience with AWS Cloud, CI/CD tool GitHub, monitoring tools as Splunk, BMC Helix
Experience with File

  • Senior Support Engineer l

    2 weeks ago

    Haymarket, New South Wales, Australia EDB Full time

    Overview Join to apply for the Senior Support Engineer l role at EDB2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.*Please note we are hiring for this role remote anywhere in the United States*A Little About UsEDB provides a data and AI platform that enables organizations to harness the full power...

  • Senior Sales Engineer

    2 weeks ago

    Haymarket, New South Wales, Australia Aptitude Software Full time

    Overview Aptitude Software - Senior Sales Engineer. The Senior Sales Engineer serves as a key contributor within the Go-To-Market team, responsible for aligning product capabilities with client requirements to support both new business and existing

  • Senior Project Engineer

    2 weeks ago

    Haymarket, New South Wales, Australia Parklife Metro Full time

    Join to apply for the Senior Project Engineer - MEP role at Parklife MetroThe Parklife Metro consortium, in partnership with the NSW Government, is delivering one of Western Sydney's most transformative infrastructure projects as part of the Sydney Metro - Western Sydney Airport line.The OpportunityEmployed under Webuild, we are seeking an experienced ...

  • Senior Support Engineer l

    2 weeks ago

    Haymarket, New South Wales, Australia EDB Full time

    Overview A Little About UsEDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as...

  • Senior Software Engineer

    2 weeks ago

    Haymarket, New South Wales, Australia Talenza Full time

    Overview You\'ll work as part of a cross-functional engineering team, contributing to the design, development, and deployment of modern backend systems. You\'ll also collaborate closely with product managers, QA, and other developers across regions. The team is set to kick off a number of major cloud transformation initiatives in the new year, providing a...

  • Senior Network Engineer

    2 weeks ago

    Haymarket, New South Wales, Australia Ayan Infotech Full time

    Overview Job Title: Senior Network Engineer - IP CoreLocation: Macquarie Park (3 days onsite per week, hybrid)Contract: 9 months (with potential extension)Start: ImmediateAbout the role We are seeking an experienced Senior Network Engineer with strong expertise in IP Core Networks to join a growing team. You\'ll be responsible for the design,...

  • Software Engineer, Senior

    2 weeks ago

    Haymarket, New South Wales, Australia Blackbaud Full time

    Software Engineer, Senior page is loaded Software Engineer, Senior Apply locations Hyderabad - India time type Full time posted on Posted 20 Days Ago job requisition id R As a Software Engineer, you will contribute to the development of our solution delivery platform supporting our web-based applications on the latest cloud technologies within a DevSecOps...

  • Senior Manager Cloud Engineering

    2 weeks ago

    Haymarket, New South Wales, Australia BOQ Group Full time

    Senior Manager Cloud Engineering & OperationsBOQ Group is hiring for the Senior Manager Cloud Engineering & Operations role. The Senior Manager of Cloud Engineering and Operations is responsible for the end-to-end management, optimisation, and continuous improvement of the

  • Senior Principal Software Engineer

    2 weeks ago

    Haymarket, New South Wales, Australia Atlassian Full time

    Senior Principal Software Engineer - Platform EngineeringJoin to apply for the Senior Principal Software Engineer - Platform Engineering role at Atlassian .OverviewWorking at Atlassian — Atlassians can choose where they work – office, home, or a combination of the two. This gives Atlassians more control over family, personal goals, and other...

  • Senior Engineering Manager

    2 weeks ago

    Haymarket, New South Wales, Australia Commonwealth Bank Full time

    Overview Senior Engineering Manager - Data Chapter LeadYou are passionate, driven, flexible and collaborativeWe are a team of big thinkers who are engineering the future of bankingTogether we will build tomorrow's