Branch Manager

Join our team as a Branch Manager in Carins
We are excited to announce an opportunity for a dynamic Branch Manager to join our BCS Cairns branch. Reporting directly to the Regional General Manager, you will play a pivotal role in overseeing and managing the day-to-day operations of our strata team in Cairns and Port Douglas. Become part of our high-performing National Branch Manager leadership team that offers the opportunity to leverage shared expertise and drive results as we navigate challenges together. If you're passionate about leading a dedicated group of professionals and driving industry-leading results, we want to hear from you
Relocation: For candidates outside of Cairns, we offer relocation support to help new employees transition to their new roles.
Your Objectives:
Leadership: Be the heart of our success. Step into a pivotal role where you'll lead a committed and capable team dedicated to our company values. Your leadership will ensure we consistently deliver exceptional service to our customers, making a real impact every day. This role focuses entirely on leadership responsibilities, with no individual portfolio management.
Branch Performance & Operations: Make a significant impact on our branch performance and operations by exceeding monthly and annual growth targets while keeping expenses in check. Leverage your expertise in strata functions and legislative knowledge to support and oversee workflow procedures, ensuring we consistently meet our Service Level Agreements (SLAs).
Client Focus & Growth: Be at the forefront of client engagement and drive growth through exceptional service delivery. Collaborate with clients and colleagues on complex building portfolio challenges, gaining invaluable insights to enhance our services.
Employee Development: Join us in creating a thriving, supportive work environment. Inspire teamwork within our branches and take the lead in coaching and developing our staff. Your efforts will ensure not only the retention and growth of our clients but also the professional growth and satisfaction of our team members.
Hiring and Retaining Great People: Be the driving force behind a dynamic and dedicated workforce. Attract and recruit top talent, and inspire them to reach new heights. Motivate and lead a team to high-performance, fostering a culture of excellence and innovation.
What makes you stand out from the rest?
You have at least 3 years of prior leadership experience, preferably in the professional services industry. E.g. Real estate, financial services, legal, insurance, etc.
Ideally, you will also have at least 3 years' experience as a strata managing agent
Diploma or degree (preferred) in management or related field.
Excellent leadership/communication, influencing and interpersonal skills.
Strong working knowledge of general business operations and human resources procedures.
Knowledge of (or ability to learn) the role of the client, the strata manager, and how those roles interface with the requests of owners.
Strong knowledge of financial reports and budgets.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level with emphasis on Outlook and Excel. Able to make effective use of multiple technology systems and software to productively manage your work.
Always acts with internal and external customers in mind.
Proven ability to drive and implement change.
BCS Cairns is an important branch in the PICA Group network
Who is PICA Group? We're Australia's leading strata and property services provider made up of a unique network of industry specialist businesses in strata and facilities management, property development, debt recovery and legal services. We enhance Australia's community living by caring for one of our customer's most valuable assets, their investment, and their home.
What we can offer you
When you join PICA Group you become part of our tribe. What makes this role unique is that you will work with a team who are passionate and put in 100% every day and you have ongoing support from a dedicated customer care team and centres of excellence.
Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.5 star rating is nothing to sneeze at. How to apply
If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.
At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.
For up-to-date information about PICA Group, visit us:
must have the right to live and work in this location to be considered for this opportunity.
It is PICA Group's policy not to accept speculative CV's from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.
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