Ict Support Technician

2 weeks ago

Helensvale, Australia Alder Group Full time

Alder Group proudly celebrated 22 years in 2025 - we bring engineering and construction teams under one roof, to deliver building, civil and infrastructure projects.

**Key Responsibilities**:

- Provide Level 1 technical support to staff across hardware, software, and mobile devices.
- Assist with onboarding/offboarding, account setup, and user access management.
- Support purchasing, setup, delivery, and tracking of IT assets including laptops, printers, and modems.
- Maintain accurate records of IT assets, warranties, and purchases.
- Assist with basic training and create documentation for common IT issues.
- Help maintain systems, perform updates, and monitor performance.
- Assist with network infrastructure, wireless connectivity, and mobile service management.
- Contribute to data security efforts, including audits, incident reporting, and compliance.
- Support IT projects and collaborate with the ICT team to implement solutions.
- Participate in committees and working groups to support continuous improvement.

**About You**:

- Strong communication and problem-solving skills with a staff-focused approach.
- Experience in a similar IT support or help desk role or currently studying IT or related field
- Familiarity with Windows environments, mobile device management, and basic networking.
- Ability to manage multiple tasks and work both independently and as part of a team.
- A current driver’s licence is required for occasional hardware deliveries and site visits.

**About the business**

Here at Alder Group, we have a diverse portfolio of works to our name and deliver outstanding and award winning construction projects across the infrastructure, education, retail, commercial, health, hospitality, industrial, manufacturing and community sectors.

From project inception through to handover, our work is high quality, good value and safe all thanks to our great team which you could be part of

**What we offer**
- A competitive remuneration package.
- Supportive family feel culture
- Social get togethers - including our annual Alder family Christmas getaway.
- Healthy minds and bodies - a confidential employee assistance program
- We live by our values of ensuring sustainability, supporting diversity, striving for innovation and seeking to provide a challenge that stimulates our teams every day.

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