Supporter Experience Coordinator

**Introduction**:
Our Organisation
Guide Dogs Victoria is a leader in breaking down barriers that enable our people to live life without limits.
Our organisation recognises and responds to the diverse needs and choices of our Clients. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and other disabilities.
We are one of Australia’s most trusted charity and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.
**Description**:
The Role
The Supporter Experience Coordinator supports the growth and stewardship of Guide Dogs Victoria’s Gifts in Wills program while also supporting philanthropic engagement and donor relations across the mid-major donor portfolio. This dual focus ensures we nurture long-term, values-aligned supporters and secure critical future income to sustain our life-changing services.

**Responsibilities**:

- Assist with administrative and stewardship activities related to the Gifts in Wills program and respond to enquiries from prospective, bequestors and their legal representatives.
- Maintain and update bequestor records and communication history in the CRM (Salesforce).
- Coordinate and help deliver donor engagement activities such as Wills & Bequests morning teas, campus tours, and thank-you communications.
- Assist the Philanthropy Manager and team with cultivation, solicitation, and stewardship of mid-level and major donors.

Contribute to donor research and briefing documents to support relationship development.
**Skills and Experiences**:
Knowledge, Skills and Experience
- Previous experience in fundraising, donor relations or related administration.
- Excellent interpersonal and written communication skills with a high degree of empathy and professionalism.
- Strong attention to detail, organisation, and time management skills.
- Comfortable discussing sensitive topics such as end-of-life planning.
- High level of computer literacy and proficiency in CRM systems (Salesforce experience highly regarded).
- Ability to manage multiple priorities and work both independently and collaboratively.

A values-driven approach and a genuine passion for inclusion, access, and social impact.

**Benefits**:

- A competitive remuneration package that reflects skills and experience, which includes tax free salary packaging of up to $18,550.
- 6 weeks paid parental leave.
- Support towards your professional development including paid study leave, educational assistance and an external mentoring program.
- Wellbeing program which includes an annual wellbeing calendar, discounted health insurance, employee assistance program, skin checks and annual flu vaccinations.
- Reward and Recognition program.
- Join us in making a difference in the lives of those we serve - both human and canine

Important
Mandatory Safety Screening Checks
We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation.
Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.
Lived experience as a person with a disability is highly valued.
Lived experience supporting a person with a disability is highly valued.