Customer Experience Representative

15 hours ago

Brisbane, Australia TNT Express Full time

**About the role**

Our Customer Experience Team are dedicated to delivering the best possible service to our customers with an above and beyond mentality, striving for first call resolution. Within the frontline team based at our Brisbane North 4009 office you will be the first point of contact for all of our customers, ensuring every experience is outstanding.
- 12-month contract, full-time hours Monday to Friday.
- Take a high volume of inbound calls from customers, striving for first call resolution
- Deal with general enquires including making bookings for freight collection
- Advise customers on products and services available to them
- Upsell products and services where appropriate

**Experience required**
- One years’ experience within a customer facing role
- High attention to detail
- Positive attitude with a customer service mindset
- The ability to take initiative to deliver the best solutions
- Team player who is collaborative and supports others

**The Benefits**
- Comprehensive two-week classroom training and ongoing support
- Safety Above All Culture
- Career development opportunities
- Tuition Assistance
- We care for our employee’s well-being and value their contributions to our company

**The Company**

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

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