Security Analyst

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

**Position Summary**

Your primary focus for this position is to analyze the web traffic coming through our customer's endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Customer Success Managers, Solutions Engineers, Threat Researchers, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention. In addition, you will be central to driving success for our customer's security initiatives across the Arkose Labs organization through close alignment with Engineering, Threat Research, and Product.

As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

**Primary Responsibilities**
- Provide leadership in an innovative and dynamic team that can inform, influence, and support improved use of data for decision making in customer security through direct support and capacity building
- Increase the capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness and response
- Help drive customer adoption and deliver on Arkose Labs value proposition
- Collaborate with CSOps team to develop technical approaches and new or enhanced technical tools to improve the analysis and utilization of data
- Work collaboratively across teams providing technical expertise in the use of data for improved customer security performance
- Serve as escalation point-of-contact for customers on data analytics and security settings
- Provide technical support and guidance to customers
- Manage customer communications for analytic and security settings
- Collaborate with internal organizations on projects and initiatives
- Identify and document process improvements
- Identify expansion opportunities, future use cases and implementation rollouts with customers

**Must Have**
- 4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS company
- Customer support and escalation experience
- Strong understand of information security
- Working knowledge of HTML, JavaScript, and APIs
- Ability to quickly learn and support new technologies
- Self-motivated with demonstrated problem-solving skills
- Python scripting experience
- Strong attention to detail
- Team player, willing to learn, research and teach others
- Excellent written and verbal communication skills
- Strong work ethic, customer focus and winning attitude
- Skilled in data visualization tools
- Understanding of A/B testing.
- Proficient in the creation of visually and verbally engaging reports and presentations, for departmental heads/management, senior analytics leadership, and key stakeholders

**Nice to Have**
- Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent
- Background in customer-facing cybersecurity

**Why Arkose Labs?**:
At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?
- Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
- Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
- Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
- Ideal Siz