Community Programs

**POSITION DESCRIPTION - **Community Programs and Events Officer - Libraries

**Position Title **Community Programs and Events Officer - Libraries

**Position Number **1529

**Classification **Level 3

**People Leader **Library Lifelong Learning Coordinator

**Division **City Services

**Department **Community Connections

Community Connections and Learning team, Library and Centres Technology
**Key Internal**

Team, Library Staff, Community Wellbeing. Other City of Marion Departments
**Liasons**

as required

Local Communit, Local Government Councils, Public Library Services, Public
**Key External**

Library Network (SAPLN), Australian Library and Information Association and
**Liasons**

Training Providers.

PD - Community Programs and Events Officer - Libraries 1

**POSITION DESCRIPTION - **Community Programs and Events Officer - Libraries

**Our Purpose
**To improve our residents’ quality of life; continuously,

smartly and efficiently.

Six themes in our Community Vision represent the

shared value and aspirations that will guide how our

city develops - liveable, valuing nature, engaged,

prosperous, innovative and connected.

**City of Marion Values**

Our values are critical to us as they help drive

behaviours that will enable us to achieve the Council’s

vision.***

With the community and safety at the forefront of

everything we do, Marion values:
**Respect,** **Integrity,** **Achievement, Innovation**

PD - Community Programs and Events Officer - Libraries 2

**POSITION DESCRIPTION - **Community Programs and Events Officer - Libraries

**Purpose**

This position exists to provide support to the Lifelong Learning Coordinator and work in collaboration with
the Programs Team in the planning and delivery of programs and services. The Community Programs
Officer will be responsible for planning and delivering programs and events in one of the specialized areas
of children’s literacy, digital literacy or adult learning but will have a requirement to work across program
areas from time to time. Assistance with provision of customer service duties and other library duties as
required.

**Key Outcomes**

Assist the Lifelong Learning Coordinator in the provision of library services. This may include:

- Assisting in the coordination and delivery of programs and events
- Developing and delivering a range of services and activities targeted at lifelong learning
- Embedding digital literacies in programs and program delivery
- Maintaining statistical reports of all programs and service activities
- Reviewing, selecting, ordering and acquiring a range of library materials suited to programs and

services
- Liaising with organisations or individuals involved with delivering suitable and appropriate

programs
- Attending network meetings as required and participate in network initiatives that promote lifelong

learning
- Using Marion Libraries 4 Year Plan, RAP and DIAP to plan and deliver programs
- Creating running sheets to ensure structured, intentional delivery of programs and events
- Contribute to a team culture with a high level customer experience focus, which recognises that

the provision of excellent customer service is the primary role for all team members
- Undertake customer service duties and other library duties as required including:

- Assisting customers in the use of library services and facilities.
- Maintain quality lending services including issuing and returning of loans, shelving and
tidying of material, holds system, customer queries and membership
- All other duties as required.

**Person Specification**

**Essential Requirements**
- Nil

**Qualifications**
- Nil

**Experience**, **Skills and Traits**
- Experience in working in a customer experience environment and knowledge of quality customer

service principles
- Passionate and enthusiastic about working with people in relation to lifelong learning
- Experience in developing and delivering programs to adults and children
- Ability to effectively share information and encourage others to learn
- Knowledge of current literature, resources, and materials
- Excellent program delivery skills

PD - Community Programs and Events Officer - Libraries 3

**POSITION DESCRIPTION - **Community Programs and Events Officer - Libraries
- Versatility and flexibility to manage time and plan work according to demand within a team

environment and in the context of a rostered timetable
- Strong verbal and written communication skills
- Ability to work effectively and efficiently without direct supervision
- Experience in using technology to deliver a library service

**Personal Attributes**
- Adhere to the City of Marion Values.
- Resilience and the ability to remain calm and in control whilst under pressure.
- Community minded and engaging.
- Strong attention to detail and accuracy.

**Desired Requirements**

**Skills, Knowledge and Experience**
- Knowledge and understanding of local government
- Experience in working in a public library
- Displa