Assistant Relationship Manager

**Job Title**: Assistant Relationship Manager - Toowoomba QLD, Suncorp Bank
**Req ID**: 86018
**Department**: SB Agri & Regional Northern
**Division**: Suncorp Bank
**Location**: Toowoomba
About Us
About the Role
As an Assistant Relationship Manager in Business Banking, you’ll play a key role in supporting the Relationship Managers to provide value to Agribusiness customers across Agribusiness channels in each regional market. You will support with managing and growing our portfolio of business customers and be a key art of the customer’s relationship.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ Group, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 216 Margaret St Toowoomba Qld
**Work Hours**: Full-time (37.5 hours per week)
What will your day look like?
As an Assistant Relationship Manager, you will have the opportunity to:
Work with the Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
Work with the Relationship Manager with administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp Bank's policies and procedures.
Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
Support and demonstrate a risk management culture in line with Suncorp Bank's values.
Proactive identification and escalation of risks and issues related to your role responsibilities.
Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs.
Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
Engage in initiatives and opportunities to continuously build skills, knowledge and capability.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
A genuine desire to live and work regionally and establish or grow your connection to regional areas.
Demonstrated experience in roles requiring growth and retention of a customer base.
Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others
Strong communication - a demonstrated ability to convey and explain information, coherently and confidently.
Strong analytical skills and attention to detail
Ability to make effective decisions in a timely manner.
Commercial acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
Negotiation skills - exploring opportunities with a view to mutual benefit and acceptance.
Planning and organising skills - establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
You’re not expected to have 100% of these skills. We value a growth mindset so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
18/02/2025, 11.59pm, (Melbourne Australia)