Business Support Officer

Entry-level role with opportunities to advance in operations management.
- Work in a top-tier emergency vet hospital with exciting cases every day.
- Competitive pay, flexible hours, and great team environment.

**Underwood AES** is one of Australia’s leading emergency and critical care referral centres. Our hospital delivers world-class emergency veterinary medicine and gold-standard patient care in a fast-paced, dynamic environment. At Underwood AES, you'll experience an energetic atmosphere with diverse and exciting cases every day. We are part of Animal Emergency Australia is a national network of independent emergency hospitals, general practices, veterinary support services, and educational initiatives.

The** Business Support Officer - Operations** will provide administrative and operational support to the Operations Manager and Inventory Coordinator. This role will ensure smooth operational activities across inventory management, project execution, team communication, and general operational tasks. The Operations Assistant will serve as a key backup for the Inventory Coordinator, offering coverage during periods of leave and ensuring continuity of business operations.
This is an entry-level role, offering an opportunity for hands-on experience in operations management, with the potential to grow into more senior roles over time.

**Key Responsibilities**:

- Administrative Support: Assist with training, event, and travel coordination.
- Maintenance & Supplier Liaison: Coordinate maintenance activities and manage supplier relationships.
- Ordering & Inventory Management: Oversee procurement of uniforms, prescription labels, gifts, Drugs & Consumables and equipment.
- Policy Management: Manage and support the development and implementation of policies, including WHS protocols.
- Leadership Support: Provide comprehensive administrative support to the Operations Manager as required & act as a point of contact for operations department in lieu of Operations Manager.
- Project Support: Assist with administrative tasks related to ongoing projects within operations department & track project progress, manage deadlines & help ensure key milestones are achieved.

**About You**
You are an extraordinary individual who thrives in a collaborative environment. You are motivated, detail-oriented, and have a passion for delivering exceptional service. Your expertise in business support, combined with advanced Microsoft 365 skills, ensures you can manage multiple stakeholder relationships effectively. Key Attributes:

- Prior administrative or operations experience in a similar field (e.g., inventory management, project support). (Desired, but not essential)
- Self-starter with strong organisational and communication skills.
- Ability to quickly navigate and manage rostering platforms.
- High proficiency in Microsoft 365.
- Committed to creating a warm, professional atmosphere for both clients and team members.
- Eager to grow in your role and contribute to a forward-thinking, innovative team.
- Veterinary experience desired but not essential.
- Basic understanding of inventory control & equipment management processes.

**Benefits of Joining AES Underwood**
- Competitive Compensation: Attractive hourly rate between $30 and $36 per hour, plus super and additional loadings.
- Flexible Work Arrangements: Minimum 15 hours per fortnight, with potential for additional hours to suit your lifestyle.
- Employee Discounts: Enjoy pet well-being discounts, including discounted treatments and products.
- Wellbeing & Perks: Access to discounted gym memberships, a dedicated wellbeing committee, and various mental health initiatives.
- Career Growth: Opportunities for professional development and cross-company transfers to further your career.
- Collaborative Culture: Join a supportive, dynamic team that values innovation, compassion, and excellence in veterinary care.

**Ready to Make a Difference?**
If you’re passionate about administrative excellence in a high-energy emergency environment and want to be part of Australia’s leading veterinary network, we’d love to hear from you