Regional Customer Advisor

Regional Customer Advisor - Banking
- Job number: 800141
- Primary position location: QLD- Brisbane North & Sunshine Coast
- Category: Banking & Financial Services
- Category: Retail/Consumer
- Work type: Permanent Full time
- Closing at: Jun 18 2025 - 23:55 AEST

**Favourite**

**Regional Customer Advisor - Full time**

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a** Regional Customer Advisor**.

As **a Regional Customer Advisor**, you will act as the face of NAB to the community, working closely with our different branch teams and customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.

Supporting our **Hervey Bay and Maryborough branches**, you will be the first point of contact for customers when they visit our retail branch, whether it’s to open an account, enquire about our products, or manage their finances. You’ll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice.

Every day is different in our NAB branches and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within NAB and work in a diverse team environment.

If you are interested in furthering your career in financial services, Regional Customer Advisor is the next step towards several career pathways at NAB.
- 3+ years of banking experience in retail or customer facing roles
- Aspirations to grow career into leadership
- Ability to travel in between branches
- Ability to work with customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
- Strong attention to detail
- Strong risk and compliance culture
- Experience in coaching and development preferred.
- Experience in meeting KPIS

**What will your day look like?**
- Helping customers find NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
- Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up to date.
- Demonstrating our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure.
- Undertaking ongoing training and development to enhance your career development.

**What you will bring**:

- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- Experience and aspirations in management, with the ability to inspire and influence others.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately.
- An appreciation for inclusion and the diversity of our customers.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Please let us know if we can provide any adjustments throughout the recruitment process.

**Build your career with NAB**

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

**Looking for career advice?**

We’re excited about your interest in this opportunity For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.