Technical Account Manager

7 days ago

Sydney, Australia Stripe Full time

Technical Account Manager (AUNZ)

**Who we are**
**About Stripe**

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

**About the team**

Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

**What you'll do**

Strategically support Stripe's largest and most complex users.

**Responsibilities**
- Provide a gold standard experience to your assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions

**Who you are**

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

**Minimum requirements**
- Minimally 3+ years experience in enterprise level client-facing work
- Mandarin speaking ability is required as you'll be engaging with some of our most complex China-based merchants - working with their developer, operations, and finance teams
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization

**Preferred qualifications**
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Payments of Fintech experience
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- China market and merchant familiarity preferred.

Job ID 6386955

  • Account Director

    5 days ago

    Sydney, New South Wales , Australia Demo Account Full time $120,000 - $180,000 per year

    Summary:We are seeking an experienced Account Director to oversee and manage our client accounts across all industries. The ideal candidate will have a proven track record of building and maintaining strong relationships with clients, driving revenue growth, and leading a team of account managers.Responsibilities:Develop and execute strategic account plans...

  • Technical Account Manager

    1 day ago

    Sydney, Australia TheDriveGroup Full time

    **Technical Account Manager** - **Fully remote**: - **Up to $100k plus super**: - **Technical experience desirable** Our client, an exciting AI startup, is looking to continue to scale their Account Management team as they enter the next phase of growth. Our client is a cutting-edge company at the forefront of Generative AI, and they are searching for a...

  • Technical Account Manager

    1 week ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Account Manager

    2 weeks ago

    Sydney, Australia Technology People Australia Full time

    **Introducing the Crucial Technical Account Manager. As the customer advocate, you'll provide top-tier technical support to our key clients. As their go-to contact, you'll expertly handle escalations, tackle customer issues promptly, and collaborate closely on our client's Markets and infrastructure matters.** **Additionally, your involvement in release...

  • Technical Account Manager

    1 week ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Account Manager

    1 day ago

    Sydney, Australia Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...

  • Technical Account Manager

    5 days ago

    Sydney, New South Wales, Australia Fortinet Full time $120,000 - $180,000 per year

    DescriptionLocation: Australia (Sydney, Melbourne)Would you like to join the global leader and innovator in broad range of network security solutions to help the strategic customers and optimise their customer experience? We are expanding our Advanced Support (AS) team in APAC and seeking a talented Technical Account Manager (TAM) to join us in delivering...

  • Technical Account Manager

    3 days ago

    Sydney, Australia NICE Systems Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. **So, what’s the role all about?** The key role of a...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Braze Full time $80,000 - $120,000 per year

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Technical Account Manager

    1 week ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...