Consultant, Practice Management Software

Consultant, Practice Management Software & Strategic Partnerships

Consul an, Prac ice Managemen Sof ware & S ra egic Par nerships

**Job no**: 790658

**Business uni**: Business and Priva e

**Primary posi ion loca ion**: 330 Collins S, Melbourne, VIC

**Work ype**: Permanen Full ime

**Region**: NSW- Sydney CBD, VIC- Melbourne CBD
- Join HICAPS, a NAB powered business
- Make a real con ribu ion o he Heal hcare indus ry. Wha we do really ma ers
- A flexible hybrid workplace

Wha is HICAPS?

HICAPS is a heal h claims and paymen s solu ion ha offers pa ien s and heal hcare providers he convenience of on
- he-spo claiming for Priva e Heal h Insurance benefi s for ancillary services, Medicare easyclaim, he processing of pre-approved rea men s by several Governmen insurers including ICWA, AC and Worksafe Vic oria. HICAPS has over 140k+ providers, 40k+ erminals, 100% PHI funds and several governmen schemes.

Abou he role:
HICAPS is on a grow h and ransforma ion journey which involves a high degree of people, produc, process and echnology change. he Consul an, Prac ice Managemen Sof ware (PMS) & S ra egic Par nerships will play an impor an role in enabling he realisa ion of he HICAPS and NAB Heal h s ra egy.

he purpose of he role is o acquire, manage and deepen rela ionships wi h new and exis ing PMS par ners and indus ry bodies on behalf of HICAPS. his role will work closely wi h NAB Heal h bankers o iden ify whole of bank oppor uni ies.

he role is accoun able for delivering he HICAPS Corpora e s ra egy including he end
- o-end sales funnel managemen and performance. A key objec ive is o provide excep ional cus omer service by fulfilling cus omer sales reques s wi hin agreed service level s andards.

Role Responsibili ies:

- Iden ify new business and referral oppor uni ies & es ablish, develop and u ilise ne works of in ernal and ex ernal con ac s
- Produc Knowledge and Exper ise: Develop a comprehensive unders anding of our capabili ies, produc s and services, keeping abreas of indus ry rends & bes prac ices, o effec ively consul wi h cus omers and prospec s on how our solu ions can mee heir specific needs.
- Maximise he re urns genera ed from hese cus omers
- Manage Mas er Agreemen s, con rac ing and pricing
- Keep abreas of indus ry rends and issues and share relevan informa ion wi h s akeholders
- Represen HICAPS a Indus ry Even s and build s rong rela ionships wi h Associa ions, a endance a Exhibi ions & Conferences ( his involves in ers a e ravel)
- Develop complian sales ools, pi ch packs and processes and con ribu e o Marke ing campaigns
- Manage he NAB Heal h rela ionship and referral model and raise Banker awareness of HICAPS
- Deliver a rela ionship managemen plan ensuring mul i
- level engagemen as appropria e
- Behave in accordance wi h NAB's Code of Conduc and demons ra e he En erprise Behaviours in all cus omer, communi y and employee in erac ions.

Skills and Experience Required:
Experience
- Minimum 5+ years' professional experience in a cus omer rela ionship managemen, accoun managemen, or sales role, preferably wi hin he heal hcare or echnology indus ry
- Knowledge and experience of Prac ice Managemen Sof ware in a heal hcare se ing or he heal h insurance indus ry advan ageous
- Proven rack record of high performance sales
- Unders anding of risk obliga ions and knowledge of KYC an advan age.

Essen ial capabili ies
- S rong sales, rela ionship managemen and cus omer service skills
- Excellen communica ion and presen a ion skills, wi h an abili y o effec ively convey complex concep s and engage diverse audiences - including C-sui e roles
- Experience working in cross-func ional eams and collabora ing wi h s akeholders a various levels.
- Problem solving, process and cri ical hinking skills
- Independen and goal-orien ed work e hic, adep a managing asks and ime effec ively.

O her capabili ies
- Good commercial acumen
- Demons ra ed abili y o build and main ain s rong rela ionships wi h cus omers, unders and heir needs, and provide effec ive solu ions
- Posi ive, Proac ive a i ude - be ready o con ribu e posi ively o our HICAPS & NAB cul ure

Join HICAPS a NAB powered business

If you hink his role is he righ fi for you, we invi e you o apply. If you require any reasonable adjus men s o he recrui men process or he role, please le he recrui men consul an know.
- be eligible o apply, you mus have Aus ralian or New Zealand ci izenship or Aus ralian permanen residency s a us.

A diverse and inclusive workplace works be er for everyone.

A HICAPS, we're in en on building a cul ure we can all be proud of. One based on rus and respec. An uplif ing environmen where every single one of us feels apprecia ed and empowered o be our rue, au hen ic selves. A diverse and inclusive workplace where our differences are celebra ed, and our con ribu ions are valued. I 's a huge par of wha makes NAB such a special place o be.

More focus on you

We're commi ed o delivering a posi ive experience for our colleagu