Sales Operations and Market Intelligence Analyst

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

**About this role**:
As a Sales Operations and Market Intelligence Analyst, you will play a critical role in driving sales performance through insightful analysis and reporting. You will work closely with the Sales operations manager, sales director,

sales team and leadership to identify trends, optimize processes, and provide actionable insights that enhance decision-making. This role is also responsible for monitoring industry trends, competitor activities, and market behavior to identify potential opportunities and mitigate risks, and equipping stakeholders with actionable intelligence to maintain a competitive edge and drive growth.

**Data Management and Analysis**:

- Collect comprehensive analysis of sales data, metrics, and historical trends to identify trends, patterns,
- opportunities and areas for improvement.
- Develop, automate and maintain regular sales reports, dashboards, and scorecards for the sale team and
- management.
- Maintain and update sales data in CRM systems.

**Market Intelligence**:

- Conducting comprehensive market research and analysis to identify emerging trends, consumer
- preferences, and industry dynamics.
- Gathering and analyzing data from various sources, including industry reports, market surveys, consumer
- feedback, and competitor analysis.
- Developing and maintaining market intelligence databases and dashboards for effective data visualization
- and reporting.
- Collaborating with cross-functional teams, such as product development, marketing, and sales, to provide
- insights that inform strategic decision-making
- Conducting market segmentation studies to identify target audiences, their preferences, and buying Behaviours.
- Evaluating market potential and feasibility for new product launches, geographic expansions, or strategic
- Partnerships.
- Preparing comprehensive market intelligence reports, presentations, and recommendations for senior
- leadership and stakeholders.
- Staying up-to-date with industry regulations, economic trends, and technological advancements that may
- impact the market landscape
- Developing and implementing market intelligence processes, tools, and methodologies to enhance data collection and analysis.

**Insights Generation**:

- Translate complex data into clear, actionable insights that drive sales performance and strategy.
- Collaborate with sales leadership to understand key business questions and deliver insights that inform decision-making.
- Conduct competitive analysis and market research to provide context to sales performance and identify growth opportunities.
- Evaluate the sales pipeline to assess the health of opportunities at various stages.
- Identify bottlenecks in the sales process and recommend actions to improve conversion rates.

**Process optimization**

**Trend analysis**

**Data quality**

**Continuous improvement**

**Tool and Technology management**

**What we are looking for**:

- 3-5 years of experience in sales operations, data analysis, or a similar role.
- Deep Understanding of the entire sales operations function
- Proven track record of promoting and utilising CRM platforms (preferably Salesforce.Com).
- Qualified Salesforce.Com applicant (preferable)
- Proficient with Microsoft suite of tools, such as PowerPoint, Excel, and PowerBI
- Demonstrated progressive experience in GTM policies and processes
- Detail-oriented, self-motivated, and able to work independently as well as collaboratively in a team environment.
- Self-starter and effectively works with cross-functional teams
- Strong analytical skills with the ability to interpret complex data sets and present findings clearly.
- Excellent communication & interpersonal skill, with the ability to convey insights to non-technical stakeholder

**How to Apply**

LI-AR2