Food and Beverage Attendant

2 weeks ago

Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

Summary

**Operational**
- To be fully aware of all events and activities within Food & Beverage & hotel on a day to day basis.
- To provide a courteous, professional, efficient and flexible service at all times following the Operational Standards of Hyatt Place Melbourne Caribbean Park.
- To seat, present menus, take orders, serve food and beverage to guests according to the established sequence and procedures.
- To set up and clear.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures.
- To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives.
- To ensure that the place of work and surrounding area is kept clean and organised at all times.
- To monitor operation supplies and reduce spoilage and wastage.
- To report lost and found items.
- To assist in identifying all training needs.
- To conduct on the job training.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To deliver the brand promise and provide exceptional guest service at all times.
- To keep a positive and professional relationship between all departments across the Hotel and Food & Beverage.
- To provide excellent service to internal customers in other departments as appropriate.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.

**Qualifications**:
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Good customer service, communications and interpersonal skills are a must.

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