Casual Receptionist

The Grounds of Alexandria is looking for its next gun casual receptionist / administrator / organiser of all things / expert at juggling multiple balls all at once We get busy on our phones across all of our venues and this job keeps everything moving smoothly and without a hiccup.

**What is the role?**
- You will manage all calls, reservations and enquiries across the Grounds Group.
- Tasks include organising gift vouchers, managing complaints, bookings, general enquiries and operating software such as OpenTable.
- You are the rock of our office team and will be the glue that keeps us all operating at 100 %

**Who Are You?**

You are passionate about working with people and going above and beyond to create exceptional guest experiences at every touchpoint. You are super organised with amazing communication skills. You have a keen eye for detail, delivering accurate and consistent outcomes, and no task is too small for your attention.

Requirements will include:

- Experience in hospitality preferred but not a dealbreaker. You will need to understand table plans and booking systems across all our venues
- A minimum of two years in a high volume reception role
- Confident ability and exceptional first impression on the phone
- Overall strong communication and organisational skills with the ability to multi-task
- Passionate about always keeping it friendly - it gets hectic
- Accurate and consistent attention to detail
- Experience using Open Table a definite advantage
- Excellent English and communication skills an absolute must.

**This role will require full availability across Christmas and New Year ( excluding Christmas Day and New Years Day) weekends and public holidays.**

**Job Type**: Casual

Pay: $31.00 - $37.00 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift
- Public holidays
- Weekend availability

Supplementary Pay:

- Penalty rates

**Experience**:

- Receptionist: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 31/10/2024
Expected Start Date: 29/10/2024