Service Centre Consultant

7 days ago

Bendigo, Australia State Trustees Limited Full time

**Bendigo location, with hybrid work arrangement available**:

- **$72,831.00 + Super**:

- **Applications close 31 August 2025**

**About Us**

At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians.

Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.

**About the Role**

As a Service Centre Consultant at State Trustees, you'll deliver excellent client service with ownership and accountability. You'll resolve client queries, use tailored communication, and make financial decisions aligned with client needs and budgets. You'll also manage information, engage stakeholders, and work in a collaborative team.

This full-time role (38 hours, Monday-Friday) offers comprehensive 3-month training, followed by flexible work: 2 days from home, 3 in the office.

**Skills and Experience**
- Proven success in dynamic, client-focused, and team environments
- Customer service background, call centre experience is advantageous
- Strong professional communication skills, maintaining composure under pressure
- Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances
- Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities

**Employee Benefits**
- Generous leave entitlements including reproductive, surrogacy and gender transition leave
- Health and wellbeing programs and resources
- Discounts with selected retailers through our dedicated reward and recognition platform
- School holiday program reimbursement payments
- Free, confidential, 24/7 access to counselling services
- State Trustees product discounts including free Wills
- Discover the full benefits and opportunities by visiting our careers page at State Trustees.**

**Assessment Centre - September 2025**
- Commitment: If invited, you will attend one session (1.5 hours)

**How to Apply

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