Care Co-ordinator

Wanting to make a difference in the life of others?
- Wanting to work close to home in a friendly environment?
- Looking for a great workplace that values employee wellbeing?

**Superior Home Health Services** is a full-offer, community care organisation _providing in home health care with a difference_. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas, our support professionals are as diverse as our wonderful clients.

We are currently looking for a motivated and enthusiastic **Care Coordinator **to join our corporate support team based in our fabulous new and spacious offices in **Gympie.**

Your professional, friendly and welcoming personality, along with your great communication and positive attitude, will serve you well in this newly created role.

In this role you will be responsible for liaising between many stakeholders including clients, their families or representatives, the clinical team, care delivery team, scheduling team, corporate services team, our referral partners, and industry bodies. Experience is essential, ideally you will have at least 2 years experience in a similar role.

**Your main responsibilities will be to**:

- Manage a realistic workload of Home Care Package, private, and brokerage clients.
- Work with the scheduling team to ensure client schedules provide the level of continuity and consistency they expect.
- Manage Home Care Package funding administrative tasks, registrations, assessments, and procurement of goods/external services.
- Promote a positive relationship with staff and be a source of knowledge to them.
- Respond in a timely manner to roster or scheduling of service queries, identify changes in client needs, and liaise with clinical staff.
- Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
- Ensure notes, correspondence and documentation are accurate and updated in a timely manner
- Ensure any concerns/incidents/hazards are dealt with, or escalated, promptly and professionally

**To be suitable for this role you must have**:

- Bachelor of Nursing Qualification
- Resilience is essential - this industry is as challenging as it is rewarding
- Ability to negotiate with all stakeholders
- Excellent and demonstrated customer service knowledge and skills
- Strong written and verbal skills along with active listening
- Possess, or willingness to undertake, COVID Vaccinations, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
- Knowledge of current social services sector, including client centered care, is essential
- Experience with rostering/scheduling staff would be favourable but not essential
- Proactive delivery and business acumen are a must
- Must maintain unrestricted AHPRA registration.

**Qualifications are Essential**

Post Grad qualification and experience in continence management, wound management, and dementia will be highly regarded.

**Job Types**: Part-time, Permanent

**Salary**: $40.00 - $45.00 per hour

Expected hours: 25 - 30 per week

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

Ability to commute/relocate:

- North Lakes, QLD 4509: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Community: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person