Customer Service Consultant

This is your opportunity to step into the Telco industry and take your career to the next level.

As part of our team, you’ll be the go-to problem solver for our residential customers, supported by comprehensive training that sets you up for success and career growth.

In this call-center role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.

Join a team where your potential is recognised, and your future is full of possibilities

Internally referred to as a Customer Service Consultant.
- At Aussie Broadband we believe _**_difference _**_is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.- Join us as we continue to grow and make a mark as the 5th largest telco in Australia _

**Why work for Aussie?**

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down

Our fantastic culture lives and breathes our values:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

**We are proud to be a**B Corp Certified company**, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

**We care about our community**through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it - **We have been named one of the top employers in Australia by**HRD magazine**.

**The good stuff**
- **26 weeks paid parental leave**for both **primary and secondary caregivers**(in addition to any government-paid leave)
- **Discounted internet**up to the value of $109 per month
- **20% off**our Mobile services
- **Day to day benefits**like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
- **Celebrating you**With monthly rewards and recognition
- **Internal training**and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing **Aussie merch**
- **Fitness Passport**for access to multiple gyms and pools across Australia

**Let’s talk about you**

**Based in Gippsland, this role starts at our Morwell office before moving to our new Traralgon location early next year—right in the heart of the community we serve.**

**Working in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.**
- Familiarity with the telco industry is preferred but not essential
- Background or strong interest in the world of IT and tech
- Background in accounts or customer service
- Moderate computer skills and basic data entry
- Effective communication, consultation, and empathy

**How will you support our “Why?**
- Meet our customer service standards and targets
- Address technical and account assistance requests via various channels
- Meet customer service standards and call handling targets
- Attempt to diagnose and resolve non-service related cases
- Handle conflict resolution and escalate complaints when necessary
- Follow standard help desk and account procedures, and privacy laws

**Ready to join?**

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.