Customer Support Centre Co-worker

2 days ago

Adelaide Airport, Australia IKEA Full time

Who you are

This roles gives you the opportunity to have more flexible work environment with working from home an option for some shifts per fortnight. The remainder of your shifts would require you to work from our office at IKEA Adelaide store. You will need to ensure that you have a strong internet connect to be considered for this role.

Do you have a passion for customer service and enjoy working in a fast-paced environment?

To succeed in this role you will need to be;
- Passionate about securing the best customer experience possible
- Curious with strong problem solving skills to help create innovative solutions for our customers
- Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner
- A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions
- Able to remain calm and empathetic when faced with stressful situations
- Comfortable in using computers and IT systems or be open to learn and try new things
- Available to work a range of shifts, including morning & evening as well as every second weekend.

**Responsibilities**:
As a Customer Support Centre Co-worker, your responsibilities will include, but not be limited to:

- Finding solutions to our customer issues, ensuring we achieve our first call resolution goal
- Answer all customer enquires through our different communication channels within the set timeframes
- Investigating complex cases, liaising with IKEA service provider and assessing quality & warrant related issues
- Supporting our customer’s shopping journey by providing them the ability to shop remotely with us.

Together as a team

This varied role will see you attending to general customer queries over the phone, which can be both simple and challenging. You will be processing orders and resolving customer enquiries and complaints. By building trusting relationships with customers you will educate customers on our home furnishing solutions.

ADDITIONAL INFORMATION

There are permanent full time & part time roles available.

  • Customer Co-worker

    15 hours ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 274090 **Date posted**: 20/01/2025 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Customer Support Centre Team Leader

    2 weeks ago

    Adelaide Airport, Australia IKEA Full time

    Who you are You are a values-based leader that will help us secure our future growth in our Customer Support Centre Resolutions function. You drive an exceptional customer experience by building and leading a high-performance team. This happens through inspirational and empowering IKEA leadership, with focus on enabling your coworkers’ abilities to...

  • Ikea Co-worker

    7 days ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 297530 - **Date posted**: 02/07/2025 **Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    3 hours ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 305816 - **Date posted**: 02/09/2025 **Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    15 hours ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 274087 **Date posted**: 20/01/2025 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Ikea Food Co-worker

    7 days ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 297713 - **Date posted**: 02/07/2025 **Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Fulfilment Operations Co-worker

    15 hours ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 274335 **Date posted**: 20/01/2025 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Ikea Food Co-worker

    15 hours ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 273877 **Date posted**: 20/01/2025 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Fulfilment Operations Co-worker

    7 days ago

    Adelaide Airport, Australia IKEA Full time

    **Job ID**: 297516 - **Date posted**: 02/07/2025 **Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...

  • Sales Co-worker

    1 week ago

    Adelaide Airport, Australia IKEA Full time

    WHO YOU ARE Do you enjoy working in a hands-on environment? To be in the running for our next Sales Co-worker, we need you to have: - A passion for our home furnishing products and working with customers - A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently - Creative thinking...