Sales and Guest Experience Manager

1 day ago

Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, WaterMarc Banyule - Greensborough 3088**
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess the skills and ability to build, develop and lead an enthusiastic team?
- This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors

**The Role**

As the** Sales & Guest Experience Manager** you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Guest Experience Manager’s key accountabilities include:

- Meet monthly new member and program enrolment targets and associated KPIs
- Meet monthly retail budgets and stock control KPIs
- Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
- Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
- In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
- Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
- Process memberships and data entry in line with company processes
- Set rosters in line with the business budgets and the four principles of time and attendance
- Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R. Values

Essential Skills and Qualifications:
- National Police Check
- Working with Children Check
- Current CPR Certificate
- Current First Aid Certificate (Level 2)
- Legal working rights in Australia

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

  • Sales and Guest Experience Manager

    2 weeks ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, WaterMarc Banyule - Greensborough 3088** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess the skills and ability to build, develop and lead an enthusiastic team? - This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the...

  • Sales & Guest Experience Coordinator

    1 day ago

    Greensborough, Victoria, Australia Belgravia Health & Leisure Group Full time $60,000 - $90,000 per year

    VIC, WaterMarc Banyule - Greensborough 3088Great career paths and development with an entrepreneurial organisationFree facility accessOpportunity to make a real difference to our communityThis is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitorsThe role of Sales and Guest Experience Coordinatorreports...

  • Sales & Guest Experience Coordinator

    1 day ago

    Greensborough VIC, Australia Belgravia Health & Leisure Group Pty Ltd Full time $60,000 - $90,000 per year

    VIC, WaterMarc Banyule - Greensborough 3088Great career paths and development with an entrepreneurial organisationFree facility accessOpportunity to make a real difference to our communityThis is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitorsThe role of Sales and Guest Experience Coordinator reports...

  • Guest Experience Officer

    5 days ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Great career paths and development with an entrepreneurial organisation - Free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions **The Role** As a **Guest Experience Officer** you will...

  • Foreign Currency Sales Consultant

    2 weeks ago

    Greensborough, Victoria, Australia Flight Centre Travel Group Full time $45,000 - $65,000 per year

    Travel Money Oz is part of Australia's largest and most progressive travel retailer (ever heard of Flight Centre?) We provide foreign currency solutions that help our customers get more out of their holiday. Travel is in our DNA so naturally, if you're considering working with us, travel should be one of your biggest interests, tooThis is a part time role...

  • Birthday Party Host

    2 weeks ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, WaterMarc Banyule - Greensborough 3088** - Great career paths and development with an entrepreneurial organisation - Do you have experience in overseeing and running sports competitions? - Opportunity to make a real difference in a supportive team This is a great opportunity for a passionate and innovate program specialist who enjoy taking personal...

  • Yd. - Store Manager Greensborough

    2 weeks ago

    Greensborough, Australia Retail Apparel Group Full time

    Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. **Our philosophy is pretty simple**: we believe every night should end with a...

  • Venue Manager

    5 days ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Lead the team at a prestigious leisure and aquatic centre - Make a real difference to the community - Great opportunity with a growing and entrepreneurial organisation **The Site** **WaterMarc Banyule**, the largest aquatic and leisure facility in Victoria's northern region. This multi-activity regional facility serves the Greensborough community and...

  • Programs Assistant

    2 weeks ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, WaterMarc Banyule - Greensborough 3088** - Great career paths and development with an entrepreneurial organisation - Multiple positions available with FREE facility access - Opportunity to make a real difference to our community We're on the look out for energetic, suitably qualified, motivated Programs Assistants! **The Role** Your organisational...

  • Aquatic Operations Manager

    2 weeks ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, WaterMarc Banyule - Greensborough 3088** - Are you passionate about promoting aquatic programs to the community? - Do you possess the skills and ability to build, develop and lead a passionate team? - Manage the centres operations and people This is a great opportunity for qualified lifeguards or operational staff looking to step up who value water...