Laan Customer Engagement Lead

2 weeks ago

Melbourne, Australia Cyient Full time

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

**Job Description**:
Key Accountability

Description
- Developing and executing strategic plans, allocate resources and engage key stakeholders to achieve optimal revenue performance;
- Driving culture across the team that fosters collaboration, accountability and client centric behaviour.
- Identifying and creating growth opportunities and developing customised solutions to meet customer needs to meet financial growth targets;
- Leading a successful team through a collaborative environment
- Staying abreast of the market and aligning products and services to market opportunities and leverage growth;
- Balancing short term targets and strategic change to meet future goals
- Responsible for the investigation and resolution of stakeholder complaints,.
- Reputation management and collaboration with project and construction teams in the effective implementation of land access, statutory approvals and communication procedures
- while building key relationships with internal and external stakeholders
- Highlight to managers and to appropriate areas within the Wideband Design team where there may be issues that need to be addressed or opportunities exploited
- Drive improved performance & quality service delivery.
- Provide Strategic & Technical advice;
- Develop Wideband competencies & strategies to achieve outcomes;
- Drive best practice in line with company Framework and BeST Practices
- Ensure the provision of consistently high-quality services to our customers;- Minimum 5 years experience in Land Access and Stakeholder Engagement in Telecommunication field; includes the preparation of Land Access Notice
- Monitor and ensure compliance of all Land Access documents
- Strong knowledge and understanding of related statutory acts as well as cultural and heritage matters.
- Strong knowledge, understanding and experience with legislation, regulatory frameworks and procedures governing land access and safety across Australia.
- Experience project management experience in multi-disciplinary Telecommunication engineering or infrastructure environment
- Focused of KPI and results

Skills & Experience

Strategic Planning, Team-Oriented Leadership, Teamwork, Wideband

Cyient is an Equal Opportunity Employer.

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.

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