Manager.service

**PRIMARY RESPONSIBILITIES**
- Manage daily service activities including internal/external repairs and warranty assessments including quotes
- Ensure completed jobs meet acceptable standards before being dispatched.
- Ensure all service equipment is operated in a safe & responsible manner and are maintained & serviced and that tools are maintained in good working condition and that measuring equipment is calibrated accordingly.
- Liaise with other staff members to ensure the business operates in a smooth and flowing manner.
- Ensure that the workshop, tools and vehicles are kept in a clean and tidy condition
- Assist with dispatch of customer orders as and when required in accordance with the company’s contract review procedure.
- To understand and support the company’s policies, procedures and work practices that ensure the overall objectives within the company are achieved in striping, assessing and repair of equipment to meet customer’s request and expectations.
- Meet company and customer expectations for quality, timeline, reporting and communication
- Carry out the duties of a Service Manager in an ethical manner and always act in the best interests of the Company
- Commit to a safe and healthy work environment and follow all company policies, procedures and safe working practices
- Perform such other duties, relevant to the position, as may be necessary

**KEY PERFORMANCE INDICATORS**
- ISO - Compliance
- OHS compliance
- Timely Work completion and quality of work
- Number of job returns / customer complaints QA

**EDUCATION QUALIFICATIONS**
- Trade or similar background (electrical, electronics or Mechanical)
- Car License

**JOB EXPERIENCE REQUIREMENTS**
- Team management experience
- Service background

**BEHAVIORAL COMPETENCIES**
- Must be Customer Focused
- Good Time Management
- Organisational Agility
- Problem Solving Ability
- Good Communicator
- Integrity and Trust
- Work under Pressure
- Written Communication
- To maintain always a high level of professionalism, a positive attitude and demeanour supportive of the business and colleagues.
- Flexible hours and ability to travel as required

**TECHNICAL COMPETENCIES**
- Experience in managing service activities around pumps / rotating equipment

**PHYSICAL/NON-PHYSICAL REQUIREMENTS**
- Ability to use Service software Application and other internal IT requirements
- Ability to meet the role demands

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Completion & Production Solutions**

Through NOV Completion & Production Solutions, we serve well intervention service providers and oil and gas producers, and we pursue opportunities around hydraulic fracture stimulation, wellbore intervention equipment, composite tubulars, pumps, floating production systems, and subsea production technologies. Our integrated approach delivers greater certainty, reliability, and peace of mind.