Account Manager

**Job Title**

Account Manager - Space Planning Occupancy (SPO)
**Job Description Summary**

The role of the Director, SPO is to be responsible for all aspects of Space Management, Planning and Occupancy of dedicated account teams and is aligned with the SPO Global Platform. The SPO Director assists dedicated account team members responsible for translating business requirements into effective solutions aligned with the client workplace model and real estate strategy in the areas of space, occupancy planning, design, moves, FF&E and data management. This position is responsible for all accounts across the client’s portfolio.

**About the role**:

- Define immediate and long-term client goals concerning the management and oversight of occupancy and utilization analysis, support of strategy solution, recommendations for executable planning solutions and accurate real estate allocation reporting
- Maintain a strong partnership with the client organization
- Develop a robust SPO delivery organization that can adapt in a fast-paced, dynamic environment
- Ensure all SPO deliverables are met including SLA and KPI requirements.
- Work closely with peers on the account leadership team, other service lines and client representatives about proper staffing, future projects, and maintaining proper client relationships
- Ensure compliance with core program standards - all C&W tools, processes, templates and outputs standardized and customized to the client
- Write and present business proposals for new opportunities for growth and expansion
- Makes recommendations to enhance operational efficiency & service delivery. Ability to direct development of program tools and deliverables which accomplish recommended solutions.
- Oversees the creation and maintenance of playbooks, templates and tools.
- Coaches the team in providing effective space planning solutions and move management delivery for all project types (Expansions, Relocations, Consolidations, Refreshes); client relationship management; vendor relationship management, talent management and resource utilization.
- Establish goals and objectives with timetables for the organizational unit and sub-units supervised

**About you**:

- Bachelor’s degree (BA/BS) in a related discipline or field of study (i.e. Architecture, Interior Design, Corporate Real Estate & Facilities Management Planning/Coordination, Facilities, Project or Construction Management, etc.) advantageous
- Seven+ years experience in a corporate real estate environment.
- Show strong verbal presentation skills, ability to communicate to executive level
- Possess analytical, organizational and problem-solving skills with a focus on the long term, strategic vision.
- Ability to process work quickly, accurately and with changing priorities
- Basic understanding of Corporate Real Estate and Financial concepts
- Strong team player who is adaptable and capable of driving change / change management
- Advanced understanding of CAFM\IWMS (Serraview preferred) for Space Management

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

**We have a vision of the future, where people simply belong.**

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”