Expression of Interest software License Management

About the job Expression of Interest_Software License Management (SLM) Specialist

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are seeking a highly skilled and motivated Software License Management (SLM) Specialist, delivering ServiceNow projects and services focused on Software Asset Management (SAM) that ensure a high degree of satisfaction to the customer.

Location flexible across east coast of Australia, Melbourne location (preferred).

**Responsibilities and Accountabilities**
- Deliver hands-on ServiceNow SAM solutions (implementation, configuration, process design) to clients with a focus on accuracy, quality, and customer satisfaction.
- Collaborate with clients to design and document SAM processes, incorporating best practices (ITIL, Gartner ITAM, ISO 19770-1).
- Build and maintain strong relationships with client stakeholders, providing trusted advice on risk management, process improvements, and cost optimization.
- Influence new engagements and identify opportunities within client organizations.
- Support internal teams and vendors by resolving issues and providing escalation support.
- Mentor junior team members and contribute to the hiring process.
- Educate clients on SAM Pro features, reporting, and remediation actions to maintain compliance.

**Requirements and Experience**

**Mandatory Experience**
- Extensive experience in ServiceNow SAM implementations and configurations.
- Expertise in software license compliance, optimization, and governance frameworks for major software publishers (Microsoft, Oracle, SAP, etc.).
- Proven ability to conduct SAM maturity assessments and roadmap development.
- Experience in ITAM tools (ServiceNow SAM Pro, Flexera, Snow, etc.) and knowledge of IT infrastructure.
- Strong communication skills, with the ability to lead workshops and deliver strategic guidance.
- Experience in audit defense, risk mitigation, and managing software audits.
- Knowledge of complex software licensing models (e.g., IBM PVU, AU).

**Desired Experience & Knowledge / Other Relevant Information**
- Experience with SaaS Management & Optimization.
- Additional ServiceNow Certifications.
- ITIL Foundation Certified.
- Experience in customer success management, including customer education & enablement, KPI development & performance tracking, cross-functional team collaboration, and stakeholder management.
- Experience in conducting operational health checks, reviews & ROI assessments to deliver actionable recommendations & quick wins.
- Experience in providing software vendor audit defense support.

**Education**
- 5+ years successful SAM project and services delivery, 2+ years of proven experience on ServiceNow SAM Pro.
- General understanding of ServiceNow licensing.
- IT Degree or relevant tertiary education in Computer Science or related field.

**Mandatory Qualifications**
- ITIL Foundation Certification.
- ServiceNow CSA.
- ServiceNow SAM CIS good to have.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- ** We offer tailored career paths across our global organization to support your professional and personal growth.**:

- ** Our customers trust us. We have an excellent reputation across the region and globally.**:

- ** Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- ** We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**

**Search Firm Representatives PLEASE READ**: