Operations Manager

1 day ago


Melbourne, Australia Wilson Security Full time

Essendon Fields Location with onsite parking
- Excellent Career growth
- Services Industry

Wilson Security is one of the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth

**SECURITY OPERATIONS MANAGER**

**Full Job Description**

Wilson Security a leading national service provider is seeking to appoint an experienced Operations Manager to join their close-knit team, located in Essendon Fields.

Reporting to the State Operations Manager, this position assumes functional responsibility for overseeing overall and strategic operations of multiple sites within a designated portfolio.

The main purpose of this role is to provide strong team leadership, ensuring effective and efficient performance.

Drawing on a proven track record of strong customer service, this customer-facing role is responsible for relaying information, reporting, and implementation across key internal and external stakeholders.

**Key responsibilities include**:

- Managing and maintaining critical shift rosters
- Monitoring, reviewing and driving the performance of direct reports
- Providing clear, prioritised communications with internal external stakeholders
- Structuring meetings with relevant stakeholders to review group performance
- Providing accurate and timely information on performance, variances and accompanying action plans to State Operations Manager
- Monitoring performance, addressing and documenting gaps
- Overseeing the management of claims, customer complaints, issue resolution and capital expenditure

As the key contact for leading clients, you will demonstrate exceptional customer service and communication skills while adhering to contractual obligations. The ability to develop rapport with stakeholders is paramount to your success.

If you think you have what it takes to be a Wilson

Wilson Security is an employer of choice, and we engage with our people using a number of mediums, including online and in person. We offer Training and Development, Employee benefits, including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to providing opportunities for Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.

WilsonSecurity



  • Melbourne, Victoria, Australia Cleanaway Operations Pty Ltd Full time $45,000 - $65,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most...

  • Senior Manager

    2 weeks ago


    Melbourne, Victoria, Australia Tassal Operations Pty Ltd Full time $120,000 - $180,000 per year

    Senior Manager – SafetyReporting to our General Manager Safety, the Senior Manager – Safety leads a dedicated safety team that provides technical and practical WHS support across Tassal's Tasmanian land-based operations.About TassalOur purpose is Sustainably Feeding Tomorrow.Our ambition is to be Australia's Aquaculture Leader and Leading Seafood...


  • Melbourne, Victoria, Australia IXOM Operations Pty Ltd Full time $120,000 - $180,000 per year

    IXOM plays a vital part in the lives of tens of millions of people every day. We're the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and...

  • Uav Systems

    3 weeks ago


    Melbourne, Victoria, Australia Freespace Operations Full time

    Overview Freespace Operations is an Australian manufacturer of heavy-lift industrial unmanned aerial systems (UAS) based in Melbourne.We specialise in the design, manufacture and support of advanced heavy-lift UAS for the global defense, enterprise, and public safety sectors.As the company scales our operations we are seeking highly skilled individuals to...


  • Melbourne, Victoria, Australia IXOM Operations Pty Ltd Full time $80,000 - $120,000 per year

    IXOM plays a vital part in the lives of tens of millions of people every day. We're the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive.Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and...

  • UAV Systems

    4 weeks ago


    Melbourne, Victoria, Australia Freespace Operations Full time

    OverviewFreespace Operations is an Australian manufacturer of heavy-lift industrial unmanned aerial systems (UAS) based in Melbourne. We specialise in the design, manufacture and support of advanced heavy-lift UAS for the global defense, enterprise, and public safety sectors. As the company scales our operations we are seeking highly skilled individuals to...

  • UAV Systems

    4 weeks ago


    Melbourne, Victoria, Australia Freespace Operations Full time

    OverviewFreespace Operations is an Australian manufacturer of heavy-lift industrial unmanned aerial systems (UAS) based in Melbourne. We specialise in the design, manufacture and support of advanced heavy-lift UAS for the global defense, enterprise, and public safety sectors. As the company scales our operations we are seeking highly skilled individuals to...

  • Fleet Manager

    4 days ago


    Melbourne, Victoria, Australia Cleanaway Operations Pty Ltd Full time $90,000 - $120,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high-growth, ASX-listed organisation with over 8000 employees, our goal is to be recognised by our customers as the most...

  • Taxation Manager

    3 days ago


    Melbourne, Victoria, Australia IXOM Operations Pty Ltd Full time $120,000 - $180,000 per year

    Ixom Operations Pty LtdAbout your roleIXOM is seeking an experienced and proactive Taxation Manager to lead and support the business in meeting its complex tax obligations across multiple jurisdictions. Reporting to the Head of Taxation, this role is responsible for direct and indirect tax compliance, providing strategic tax advice, overseeing transfer...

  • Marketing Lead

    1 week ago


    Melbourne, Australia Mantel Operations Full time

    **Marketing Lead (Client Experience)** Since our inception in November 2017, Mantel Group has grown to over 900 people becoming one of Australia's & New Zealand's fastest growing technology companies. We were honoured and humbled last year and again this year, to be recognised as Australia's Best Place to Work. As an Australian private business, backed by...