On-demand (Contractor) Short Term Rentals Operations Assistant

3 days ago

Melbourne, Australia MadeComfy Full time

**On-Demand Operations Assistant**
**(Independent Contractor)**
**Location**: Various (Property dependant) MELBOURNE BASED
**Reporting to**: Operations Manager

**This is a flexible, on-demand independent contractor role. You'll have the freedom to choose when you work, with no set or guaranteed hours, and you'll be engaged as a contractor.**

**ABOUT MadeComfy**
We are a passionate and diverse team with a mission to build the world's most loved short-term rental and hospitality company. Led by our proprietary technology with a professional, customer-centric approach, we enable Real Estate Agencies to manage short and mid-term rentals on scale and property owners to generate higher rental returns.

**About**
We are seeking a reliable, proactive, and solutions-oriented** on-demand Contractor**to support our short-term rental properties across a variety of tasks via the Breezeway platform. This flexible, task-based role is ideal for someone who thrives in a fast-paced, customer-centric environment and takes pride in maintaining high standards in everything they do.

**Key Tasks**

**Key & Access Management**

- Set up, maintain, and audit lockboxes (temporary and permanent).
- Manage secure key transfers and ensure up-to-date key tracking for each property.
- Provide guest and owner support during lockouts or key replacement needs.
- Coordinate with third-party key storage providers (e.g., Keynest, Keycafe).

**Inventory & Logistics Support**

- Deliver, remove, and restock essential items (e.g., linens, toiletries, consumables).
- Assist with sourcing, purchasing, and transporting property essentials.
- Ensure timely restocking and setup based on property requirements.

**Guest Experience Support**

- Respond to and troubleshoot guest-reported issues (e.g., WiFi, air conditioning, plumbing, appliances).
- Deliver emergency items or supplies to guests when needed.
- Coordinate lost-and-found retrieval and postage.
- Support VIP guest check-ins and fulfill special requests.

**Owner & Property Assistance**

- Perform on-site inspections to identify maintenance needs and ensure compliance with fire and safety regulations.
- Oversee bin collection and return services for scheduled waste removal.
- Assist owners with WiFi setup and provide basic tech troubleshooting.

**Property Onboarding & Offboarding**

- Complete property readiness reports and ingoing inspections.
- Assist with staging and coordinating photoshoots during onboarding.
- Handle end-of-tenancy or contract returns, including key transfer and final inspections.

**Routine & Emergency Property Inspections**

- Conduct scheduled inspections to ensure property standards are maintained.
- Perform rapid-response inspections following reported damage, events, or emergencies.

**Requirements**:

- ABN registered contractor with own reliable transportation and a smartphone.
- Strong problem-solving skills and ability to think on your feet.
- Confidence using task management platforms (Breezeway experience a plus).
- Ability to work flexible hours, including weekends and holidays, on an on-demand basis.
- Strong communication and time management skills.
- Must be dependable, detail-oriented, and respectful of clients and guests.

**Why Join Us?**

- Flexible, on-demand work that fits your schedule.
- Work with an Industry leading business and lean into your natural passion for customer service and high quality service.

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