Customer Engagement Lead

1 week ago

Sydney, Australia Goodman Fielder Full time

**The Opportunity**

We're looking for a **Customer Engagement Lead** to join our **Customer Experience team**, based in **Macquarie Park, Sydney**.

This newly created role will focus on proactive, end-to-end order fulfilment across our Foodservice and Industrial customer channels. You'll work closely with Supply Chain, Logistics, and Customer Service teams to ensure seamless execution of the order-to-cash process, while managing customer communications and resolving potential service issues before they arise.

**What You'll Do**
- Ensure proactive execution of the order fulfilment process, resolving issues to enable smooth customer deliveries
- Coordinate escalations across Supply Chain and Logistics on behalf of Sales and Customer Service
- Own customer communications including operational updates, shortages, and delivery changes
- Act as the link between Supply Chain and Customer Service, helping resolve and reduce recurring issues
- Leverage insights and data to help drive continuous improvement across the customer experience

**About You**
- Prior experience in Customer Experience or Customer Service, ideally within Foodservice distribution
- Analytical mindset with strong data interpretation skills to identify trends and improvement areas
- Working knowledge of logistics and distribution (including last mile delivery, order lead times, and AU network)
- Strong customer focus and stakeholder management skills
- Effective communicator, able to coordinate across teams and simplify complex processes

**Why Goodman Fielder?**

With iconic brands like **Meadow Fresh, Wonder White, Helga's, and White Wings**, you'll be part of a household name that brings everyday food to life. At Goodman Fielder, we're committed to your development-offering diverse career pathways, flexible work arrangements, and a supportive culture that empowers you to grow.

**What We Offer**
- Competitive remuneration and benefits
- Flexible working arrangements (hybrid)
- Exposure to end-to-end customer experience and commercial operations
- Opportunities to grow across teams, brands, and regions
- A purpose-driven culture with a strong focus on innovation and collaboration

Be part of reshaping how we deliver customer value.

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