Assistant General Manager

**About the Role**

As BUPA Bendigo's Assistant General Manager, you will support the leadership function of the care home to ensure excellence in all aspects of service delivery. You will lead the nonclinical teams of the Care Home to ensure a positive impact on the residents and work with all staff to provide coaching, training and ongoing support to ensure provision of care is in line with Resident and Bupa standards. Working closely with the General Manager, you will play a pivotal part in driving a positive culture within the home and enable and help drive our person-centred approach.

**About the home**
- The delightful Bendigo care home is located in the vibrant regional centre of Victoria. It consists of 152 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.**Benefits**
- Range of discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Internal transfers across our care homes.
- Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

**In this role, you will have the opportunity to**:

- Lead the nonclinical teams of the Care Home to ensure a positive impact on the resident and their experience.
- Work with all staff to provide coaching, training and ongoing support to ensure service and provision of care is in line with Resident and Bupa standards.
- Ensure that the workforce is appropriately resourced, engaged and equipped to support the service delivery to residents.
- Manage and assist Care Home operations regarding Resident & customer interactions (eg complaints, lost property, admissions, departures, tours, etc) and ensure requests meet their satisfaction.
- Support the achievement of the Occupancy Management Plan and Care Home KPI’s from a Commercial, Governance and People perspective.
- Act as delegate of the General Manager as and when directed.
- Administer and support the audit schedule across the Care Home operations.
- Assist with the compiling of response documentation for Bupa Australia or Aged Care Quality Commission audit outcome queries.
- Develop action plans for any issues that require attention and ensure that they are closed out in efficiently and effectively.

**Ideally your skills & experience should include**
- Previous experience as a Supervisor or Clinical Manager in an or Aged Care or service related environment
- AHPRA Registration highly regarded
- Strong customer service experience and complaints management
- Team leadership and engagement skills
- Strong organisational skills and problem-solving skills
- Knowledge of Accreditation and compliance standards preferred
- Demonstrated knowledge and understanding of WHS
- Experience in holding team training sessions
- Strong communication and literacy skills

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

**IMPORTANT: All aged care workers must be vaccinated against seasonal influenza,** and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.