Insurance Administrator

3 days ago

Nambour, Australia Clayton's Towing Service Full time

**About the role**:
As an Insurance Administrator in our Head Office, you will be at the frontline of inbound customer enquiries from customers all over the state. You will be responsible for handling a variety of enquiries, ensuring timely support is provided while delivering a high standard of professionalism and outstanding customer service.

Your day-to-day responsibilities will but include but not be limited to:

- Handling insurance claims, liaising with insurance companies, and ensuring accurate cost reporting for transport and storage.
- Overseeing transport scheduling, ensuring vehicles are organised, and liaising with dispatch operators for smooth transportation operations.
- Responding to customer inquiries, providing assistance in person or by phone, and ensuring timely and professional service.
- Accurate recording, filing, and maintaining of data; ensuring confidentiality and security of documentation.
- Providing administrative assistance to ensure efficient office operations and supporting various departments as needed.
- Working as part of a team to share best practices, improve administrative processes, and contribute to operational effectiveness.

**About you**:
To be a successful applicant for this role you must be able to demonstrate:

- Experience in the insurance industry and/or administration
- Possess outstanding communication, both verbally and written
- A positive and energetic approach to your work
- Intermediate computer knowledge
- The ability to work in a face paced team environment
- Effective problem-solving skills
- Possess efficient time management skills
- A desire to learn and take on feedback
- The ability to work a rotating roster, including some weekend work

**Benefits of working with Clayton’s**:

- Above award wages
- Friendly and close-knit team environment
- Extensive onboarding and ongoing training
- Opportunities for growth and development
- Employee Assistance Program

**About Clayton’s**:
At Clayton’s Towing, we’re not just about towing; we’re about building lasting relationships and making a positive impact in the communities we serve.

Clayton’s Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton hand crafted their very first tow truck. Fast forward 55 years, and Clayton’s has transformed into one of Australia’s largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.

With a highly dedicated team of over 175 professionals, some of which have been with the business for more than 30 years, we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we’re always ready to assist you, no matter the situation.

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