Trade Manager

**Location: Brisbane, Australia**

**What you do**:
To manage a network of building and trade partners for Insurance Repairs and ensure partners meet required KPI’s including timelines, cost, customer service and scope accuracy and expand the network as required. The key focus of the role is Performance, Relationship and Contract Management between the building/ trade partners and Allianz Partners.

**What you'll be responsible for**:
Client Accountabilities:

- To ensure the highest standard in all contacts and interactions with the Internal and External stakeholders (written / phone / face to face).
- Handle and resolve complaints in a professional manner whilst striving for a win / win outcome. Outcome to be achieved whilst demonstrating the Allianz People Attributes.
- Provide quality follow through and excellence in service in all dealings with customers and client companies.
- Attend monthly performance meetings with key clients and act upon performance improvement feedback provided
- Actively engage in Work Health and Safety activities to ensure our network act in line with the AzP & Client WHS expectations.
- Manage Partner Contracts in line with the Home and Easy living Contract Management Framework

Financial Accountabilities
- Negotiate scoping pricing with Builder and Trade Partners in line with Home Network Strategy
- Ongoing monitoring of both industry standard pricing and quoted repair costs and identify opportunities to drive down repair costs.
- Ensure relevant costs are paid and client billed correctly.
- These outcomes are to be achieved whilst demonstrating the Allianz People Attributes

Culture:

- Our culture underpins who we are as an organisation, how we do business and how we interact with the wider community.
- As a Small Repair Network Administrator within this business, you must continue to act as a role model with the below values underpinning your decision and actions as well as owning the responsibility of enforcing these requirements within your team.

Repair Management:

- Monitor claims having regard to the validity of the claim, the circumstances surrounding the claim and cost containment.
- Coach builders in report writing and required documentation.
- Ensure Builders meet the required service levels are finalised as expediently as possible.
- Ensure that cost savings are implemented in all appropriate situations.
- Provide regular reports on provider performance.
- Identify regions of opportunity and on board and develop the network of builders.

**As the successful Trade Manager, you will be able to show**:
Provider management
- Minimum 3 Years’ Experience working in builder or trade procurement, Supplier management or account management function
- Strong understanding of financial management principles.

Property Claims experience.
- Demonstrate strong customer focus, and possess the energy and tenacity required to succeed in a rewarding and challenging environment.
- Provides superior customer service to both internal and external customers

Problem Solving and Decision Making Skills:

- Able to make decisions swiftly and put decisions into practical use.

Communication Skills:

- Ability to communicate, influence and build effective relationships at all levels of the business.
- Background in property Claims management and desktop assessing is advantageous.
- Demonstrated ability manage WHS requirements in the building industry.
- Contract & Vendor Management experience is necessary.
- An intuitive thinker - able to adapt and tailor communications to appropriate audiences
- Proven written and verbal communication skills.

Professional Approach:

- Proven high level of professionalism, maturity and candour in daily work ethic.
- Demonstrated ability to deliver results in a high pressure environment.
- Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritise work, meet deadlines, retain personal motivation and tolerance.

“Diversity and inclusion are strongly supported at Allianz Partners Australia. People of all nationalities, gender identities and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples are strongly encouraged to apply.”

35109 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent


**Job Level**:
Professional

**Location**:

- Brisbane, QLD, AU, 4000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Partners

**Employing Entity**:
AWP Australia Pty Ltd

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
35109