
Client Services Officer X 2, Funds in Court
2 days ago
Location: Melbourne | CBD
Job type: Full time
Organisation: Supreme Court
**Salary**: $91,418 - $103,725
Occupation: Customer Service/Call Centre
Reference: VG/C00076_C00077
- Manage a portfolio of clients with awards ranging up to several million dollars providing efficient, timely and effective funds administration services for persons under disability to achieve Client Services standards.
- Submit well researched, comprehensive memoranda along with sound recommendations for consideration by the Senior Master, or other Associate Judges, and the Judicial Registrar.
- Identify and escalate more serious client issues to the Senior Client Services Officer or Team Leader, as appropriate, and provide operational support to the Team to enhance service delivery.
**About the role**
The Client Services Officer (CSO) is a member of the Client Services Team and is accountable for services arising from day-to-day dealings with persons under ‘legal disability' including their carers, and in particular their requests to access their funds in Court.
The position must balance and negotiate such requests and expectations with requirements set by the Judiciary.
**About you**
- Knowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of the Rules of Court, as it impacts upon the administration of funds in Court for persons under disability.
- Familiarity with the National Standards for Disability Services.
- Ability to have difficult conversations whilst being sensitive to client needs.
- Active listening skills and well developed professional communication skills.
- Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings with the ability to balance competing priorities.
- Well-developed financial literacy skills.
- Experience in the trustee or related industry would be highly regarded.
**How to apply**
- resume
- a short cover letter
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
-
Client Services Officer X 2, Funds in Court
2 days ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout the role The Client Services Officer (CSO) is a member of the Client Services Team and is accountable for services arising from day-to-day dealings with persons under ‘legal disability' including their carers, and in particular their requests to access their funds in Court. The position must balance and negotiate such requests and expectations with...
-
Client Liaison Officer, Funds In Court, Supreme
2 weeks ago
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout usThe Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations...
-
Client Liaison Officer, Funds In Court, Supreme
2 weeks ago
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout the role- Visit clients of the Office and their carers, in their own homes throughout Australia, to effectively investigate matters concerning independent living skills, accommodation issues, emotional and physical wellbeing and support requirements.- Provide authoritative reports with considered recommendations to assist with decision making in...
-
Client Support Officer, Funds In Court, Supreme
2 weeks ago
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout usThe Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations...
-
Client Liaison Officer, Funds in Court, Supreme
2 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout the role - Visit clients of the Office and their carers, in their own homes throughout Australia, to effectively investigate matters concerning independent living skills, accommodation issues, emotional and physical wellbeing and support requirements. - Provide authoritative reports with considered recommendations to assist with decision making in...
-
Melbourne City Centre, Australia Court Services Victoria Full timeThe Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to...
-
Service Officer
2 weeks ago
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 1 x 12 month contract, 1 x ongoing Organisation: Court Services Victoria **Salary**: $55,439 - $71,194 Occupation: Customer Service/Call Centre Reference: VG/VT1956_VT2077 - Service Officer - 1 x 12 month contract, 1 x ongoing roles - No rotating rosters or weekend work - WFH options available **About the...
-
Client Liaison Officer, Funds in Court, Supreme
2 weeks ago
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Supreme Court **Salary**: $92,332 - $104,762 Occupation: Community Services Reference: VG/SC1020A - The Client Liaison Officer [CLO] is a member of Client Services and is responsible for providing high quality customer service and investigating matters relevant to persons with a disability -...
-
Melbourne, Australia Supreme Court Full timeLocation: Melbourne | CBD Job type: Full time / until 26 September 2025 Organisation: Supreme Court **Salary**: $86,691 - $93,274 Occupation: Community Services Reference: VG/C00119 - Effectively manage a small caseload / portfolio of beneficiaries providing timely and efficient funds administration services for persons under disability to achieve...
-
Melbourne, Victoria, Australia Court Services Victoria Full timeAbout usFunds in Court (FIC) is a self-funded division of the Supreme Court of Victoria, managing funds paid into Court, primarily for people under a legal disability (beneficiaries). All funds are held, invested and administered by the Associate Judge of the Court who is the Senior Master. FIC provides support and services for over 6,000 beneficiaries.The...