Centre's Business Support Officer, Aps Level 4

**Job no**: 510950

**Employment type**: Non-Ongoing - Specified Term

**Location**: Canberra

**Categories**: APS Level 4, Administration

**About the team**:
Questacon - The National Science and Technology Centre is a division of the Australian Government Department of Industry, Innovation and Science. Our Vision is “a better future for all Australians through engagement with science, technology and innovation.” We deliver on that vision through our Mission “to excite and motivate people through inspirational learning experiences”. Science communication is at the heart of what we do.

The Centres Section is committed to providing an engaging experience for visitors to Questacon by promoting and communicating science to the Canberra community and visitors to the ACT. This is achieved by maintaining high customer service standards, enhancing the visitor experience and interaction with science through our product offerings and by engaging with the local and national tourism industry to promote Canberra, and Questacon, as a sustainable tourist destination.

The Centre, Retail and Tourism team contributes to this by leading Centre business functions across the Centre, including through the promotion and management of memberships, tourism and school bookings, retail and events.
- demonstrate good communication skills
- contribute to a productive workplace
- work with your team to deliver an excellent outcome for Questacon, our staff, members, visitors, and stakeholders
- have experience working in a high-quality customer service environment
- have excellent problem-solving skills
- have good stakeholder engagement skills
- have demonstrated skills operating multiple business systems in a dynamic work environment and under pressure

**What you will do**:
Reporting to the Centre’s Business and Events Co-ordinator, this position provides high quality administrative support and frontline customer service for various stakeholders,including members, schools, tourism operators and centre visitors.

Support includes:

- responding to daily requests and enquiries
- other general administrative functions including:

- assisting with bookings
- filing
- maintaining memberships and accurate database records associated with centre business functions

**Under general direction**:

- Support all Centre business functions, providing business support during peak periods, primarily to the Memberships function, however also to theTourism and Group Bookings, Events and Retail teams.
- Coordinate sales of Questacon memberships by point-of-sale staff and respond to all member enquiries in person, in writing or by phone.
- Assist in the management of the school bookings system, providing confirmation of bookings, responding to booking enquiries and management of the bookings inbox.
- Support development and delivery of new Centre business activities and initiatives that will grow audience engagement.
- Provide event support for Centre based events. Including assistance with planning and approving new events, and delivery on event day.
- Assist the retail team run multiple retail platforms across the organisation.
- Provide administrative support for all Centre business functions as required.
- Assist with training, development, and guidance of point-of-sale staff.

**Eligibility**:
To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

**Security Clearance**:
These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.

To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

The successful applicant of this role is required to hold and maintain a valid ACT Working with Vulnerable People (WWVP) card.

**Notes**:
The Questacon Centre's Support Officer role, as part of their work activities, may be required to work with children who are unable to be vaccinated. Consequently, and in accordance with the DISER COVID-19 Vaccination Policy, the specified personnel fulfilling this role is required to have an up-to-date COVID-19 vaccination status (as defined by the Australian Technical Advisory Group on Immunisation (ATAGI). The specified personnel may be required to provide proof of vaccination. Proof of vaccinations may include a vaccination certificate (an Australian Government COVID-19 digital certificate or COVID passport), or information from a government health body, a GP or treating specialist.

**How to apply**:
**Contact information**:
**Learn more about the department**:
The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements as agreed by all p