Claims Officer

**Department for Infrastructure and Transport**
**Job reference**: 655291
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.

We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

**The Opportunity**
An opportunity exists for a highly motivated, experienced and skilled Claims Officer (Property) to join our Claims, Debt Recovery and Insurance Unit, within the People and Corporate Services Division of the Department. The Claims Officer (Property) plays a key role in contributing to the Department’s broad claims recovery directly relating to the department’s assets; providing high quality, effective and accurate claims recovery services and contributing towards effective risk management across the Department.

You will be provided with autonomy and genuine flexibility within a small team, which is focused on providing value-adding services across the Department.

The Claims Officer (Property) is responsible for timely advice and services through the Department’s end-to-end claims recovery process relating to damaged assets. The Claims Officer (Property) is required to liaise with relevant internal and external stakeholders, manage enquiries, maintaining records and systems and assists with general office administration tasks related to claims recovery.

**About You**
We are looking for a Claims Officer (Property) with:

- **Strong understanding and demonstrated experience** working within a claims portfolio.
- **Effective communication** and liaison with a diverse range of people at various levels (both verbally and in writing) including liable parties and insurance companies.
- **Proven ability to work effectively** in a collaborative, small-team environment.
- **Excellent stakeholder liaison** and relationship management skills.
- **Proven experience** in handling difficult situations in a calm, positive and objective manner.
- **Proven ability** to manage an active and dynamic portfolio and manage and maintain regular contact with various stakeholders.

If you are looking for a new opportunity contributing to the variety of work and achievements of a small, supportive, and collaborative team within a dynamic environment then this could be the role for you.

**Special Conditions**
A National Police Check (NPC) is required prior to employment with the Department for Infrastructure and Transport which must be renewed every three years.

Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

**Remuneration**
ASO3 - $67,589 to $72,033 pa + superannuation.

**Enquiries**
Danica Horvat
Team Leader, Claims Debt Recovery and Insurance
Telephone: (08) 7133 2205

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a Cover Letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Claims Officer (Property) (ASO3)

**Applications close**: 10/03/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.