Customer Success Account Manager

1 week ago

Melbourne, Australia Microsoft Full time

As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

**Responsibilities**:
**Technical Skilling** - You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions

**Customer Relationship Management** - You will nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.

**Account Planning** - You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and

Microsoft’s goals.

**Opportunity and Pursuit Management** - You will bring forward customer insights to sellers to support them in identifying and producing opportunities.

**Consumption and Delivery Execution** - You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution

areas to help our customers achieve their goals.

**Qualifications**:

- Master's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

**Professional**
- 3+ years relevant work experience
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent change management certification.

**Technical**
Breadth of knowledge across Solution Areas including:

- Solid understanding of Microsoft’s products, technologies and solutions
- Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country

  • Customer Success Account Manager

    1 day ago

    Melbourne, Australia Microsoft Full time

    It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our expanding Public sector team, where we empower our...

  • Customer Success Account Management

    18 hours ago

    Melbourne, Victoria, Australia Microsoft Full time $120,000 - $140,000 per year

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...

  • Customer Success Account Management

    3 days ago

    Melbourne, Victoria, Australia Microsoft Full time $120,000 - $150,000 per year

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...

  • Customer Success Account Manager

    5 days ago

    Melbourne, Australia Microsoft Full time

    The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products andservices, but also because we provide a differentiated and...

  • Customer Success Account Manager

    2 weeks ago

    Melbourne, Australia Microsoft Full time

    It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our expanding Health sector team, where we empower our...

  • Customer Success Manager

    1 week ago

    Melbourne, Australia FrankieOne Full time

    Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our team! As a Customer Success Manager at FrankieOne, you will...

  • Senior Customer Success Account Manager

    17 hours ago

    Melbourne, Victoria, Australia Microsoft Full time $120,000 - $150,000 per year

    Senior Customer Success Account Manager - MelbourneMelbourne, Victoria, AustraliaDate postedSep 24, 2025Job number1880778Work site3 days / week in-officeTravel0-25%Role typeIndividual ContributorProfessionCustomer SuccessDisciplineCustomer Success Account MgmtEmployment typeFull-TimeOverviewAt Small Medium Enterprises and Channel (SME&C), we are leading a...

  • Customer Success Manager

    1 week ago

    Melbourne, Australia dotdigital Full time

    **About Us**: **The Company**: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Customer Success Manager

    5 days ago

    Melbourne, Australia Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Trellix Full time

    **_Role Overview:_** - To manage high touch and high value accounts yet - To make sure that customer health and adoption are green **COMPANY OVERVIEW** **ABOUT THE ROLE** - You will be considered the lead customer liaison for strategic accounts - Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully...