Retail Customer Service Officer

4 days ago


Mittagong, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**Role Details**:

- Pay rate **$27.48**/ hour increases to **$29.37** / hour after approx. 3 months, + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- Permanent Full Time position **36 hrs 45 mins**per week, Monday - Friday

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.



  • Mittagong, Australia South West Community Transport Full time

    Southern Highlands Community Transport it is a not for profit organisation based in Mittagong which provides transport services to the frail aged, individuals with disability and their carer's. We currently have a full time position available for an immediate start. The successful applicant will be responsible for ensuring the quality of service we provide...


  • Mittagong, Australia Telstra Full time

    Employment Type Permanent Closing Date 15 Nov 2024 11:59pm Job Title Telstra Retail: Part Time Customer Service and Sales Consultant MITTAGONG Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey,...


  • Mittagong, Australia Telstra Business Technology Centre Perth South Full time

    **Employment Type**:Casual **Closing Date**:13 Aug 2025 11:59pm **Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant MITTAGONG **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Customer Service

    2 days ago


    Mittagong, Australia Ashdown Consulting Full time

    $32.16 p / h + super - 10 Month Contract - Mittagong, 2575 Customer Service Representative | 10 Month Contract | $35.53 p/h Including Super - $32.16 p / h + super - 10 Month Contract - Mittagong, 2575 About the Company We are seeking multiple experienced Customer Service Representatives to join a large NSW government organisation based in Mittagong. This...


  • Mittagong, Australia Beacon Lighting Full time

    **If you are passionate about sales and building strong customer rapport, we want you!** - ** Casual customer service and sales role available at our Mittagong store**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Generous team member discounts, a fun team culture**and** performance based profit share...


  • Mittagong, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and...


  • Mittagong, New South Wales, Australia Director Full time $65,000 - $243,000 per year

    We are delighted to invite applications for creative, experienced and friendly Photo Customer Service Elves with the responsibility of delivering a magical experience to our customers at Santa Photos this Christmas season.Please note to be sure your application is considered please apply via our online Application Form (not just on Indeed)Christmas Memories...

  • Customer Sales

    4 days ago


    Mittagong, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Retail Team Member

    2 days ago


    Mittagong, Australia Supercheap Auto Full time

    **Retail Team Member Supercheap Auto Mittagong (New South Wales)** Supercheap Auto is seeking the next talented member of our passionate and energetic team - combine your great retail experience and customer service skills to make it SUPER We don’t just sell products; we're about inspiring our customers to get the most out of their leisure time and we want...


  • Mittagong, New South Wales, Australia Beacon Lighting Full time $45,000 - $60,000 per year

    If you are passionate about sales and building strong customer rapport, we want youCasual customer service and sales role available at our Mittagong storeComprehensive and ongoing training - no lighting experience neededGenerous team member discounts, a fun team culture and performance based profit share incentivesBenefitsTo reward you for your efforts, we...