Customer Support Advisor

6 days ago

Hastings, Australia Brandt Tractor Full time

**Ready to start an exciting new sales opportunity with a leading business?**

Brandt has an opportunity for a Customer Support Adviser in Parts and Services to join our Hastings Branch.

**_About the role:_**
- Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay update on the latest Brandt product releases, service offerings and industry trends.

**_About us:_**

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.

**_About you:_**
- Extensive knowledge of heavy equipment parts, operations and agriculture industry.
- Previous Sales experience in similar role preferred.
- Experience in building report and maintain positive relationships with customers.
- Results driven with focus on achieving sales targets.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Capability to travel within the territory and work flexible hours.
- A valid driver's license and clean driver's record are required.

**_What we offer:_**
- Attractive remuneration package
- Company Vehicle, Laptop and Phone
- Wok independently with the support of a team
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development
- Advancement Opportunities
- Employee Assistance Program

**ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW

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