Educational Operations Manager

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
As the Educational Operations Manager you will support educators in the Trades and Resources Faculty that work at Nambour campus.
The Educational Operations Manager will oversee the day-to-day operational support functions within the Education and Training portfolio, supporting key components of the student lifecycle, from pre-admission to graduation and beyond and mobilising the workforce to deliver efficient, quality and timely outcomes
This is a Temporary, Full-Time opportunity for 12 months unless otherwise determined.
The position will be based primarily at Nambour campus, however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Drive the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
- Live a safety culture, lead by example and support Workplace Health and Safety in the workplace to maintain industry partnerships and models for student engagement and advance the standing and reputation of the organisation.
- In partnership with the Executive Director Education and Training and Directors, embed the delivery of educational operational services into the business maximising resource utilisation, maintaining compliance and mitigating risk.
- Lead and manage high performing teams aligned to educational operational activities. Manage team resourcing including emergent staffing needs, rostering, leave, overtime, recruitment and performance planning, and actively manage under performance.
- Lead and manage a range of critical business activities, coordinating multidisciplinary teams, appropriately identifying and delegating responsibilities to ensure organisational priorities are met.
- Provide high quality advice to the Executive Director Education and Training and other managers in the business on the operational effectiveness of administrative plans, policy, procedures, compliance and systems. Investigate and resolve complaints relevant to student administration.
- Foster a culture of quality, efficiency and continuous improvement, mentor and coach others in new business processes to implement integrated, centralised and efficient educational administrative workflows that provide a seamless experience for students and clients.
- Embed systems and processes for the effective utilisation of technology to record, analyse and monitor student management activities and contractual obligations ensuring a high degree of accuracy and critical deadlines are met.
- Report on the efficiency and effectiveness of financial and non-financial performance targets including operational and project budgets.
- Champion collaborative working relationships and partnerships with internal and external stakeholders to provide relevant and high quality educational administration and support services and intervention strategies, resolve operational issues and maximise student and revenue outcomes.
- Maintain knowledge of the region, its services, products and policies and utilise this knowledge to make informed, consistent decisions that support business initiatives.
- Manage or contribute to ad hoc projects and actively participate in appropriate networks, forums, professional development and student/client engagement/marketing activities to support the strategic direction of TAFE Queensland.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
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- Proven track record and success in leading large multidisciplinary educational teams.
- Proven experience in fostering collaborative and productive working relationships communicating clearly, listening and incorporating the views of others.
- Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
- Demonstrated commitment in the provision of outstanding client service.

Highly Desirable Requirements
- Tertiary qualifications in vocational education, busine